Kayla Wallace
Queen Creek ,AZ
Summary
Proven track record in enhancing customer satisfaction and streamlining office operations, demonstrated within 6+ years of work. Skilled in administrative support and office organization, with a knack for project management and effective communication. Increased efficiency by implementing innovative filing systems, contributing to a professional and welcoming environment.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Foot and Ankle Clinics of Arizona
11.2022 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Completed data entry and filing to keep records updated for easy retrieval.
Customer Service Representative
24-7 Intouch
05.2021 - 11.2022
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and team productivity by promoting operational best practices.
Bank Teller
Pinal County Federal Credit Union
04.2020 - 05.2021
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Counted and packaged currency and coins.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted customers with compromised debit cards and issued new credentials.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Barista
Starbucks
04.2019 - 04.2020
- Recommended products based on solid understanding of individual customer needs and preferences.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Education
Bachelors Degree In Nursing - Nursing
Arizona College of Nursing
Tempe, AZ08.2027
High School Diploma -
Penn Foster High School
Arizona 05.2023
Skills
- Administrative Support
- Project Management
- Office Administration
- File Management
- Office Organization
- Front Office Management
- Scheduling
- Office supplies inventory management
- Researching skills
- Listening Skills
Timeline
Front Desk Receptionist
Foot and Ankle Clinics of Arizona
11.2022 - Current
Customer Service Representative
24-7 Intouch
05.2021 - 11.2022
Bank Teller
Pinal County Federal Credit Union
04.2020 - 05.2021
Barista
Starbucks
04.2019 - 04.2020
Bachelors Degree In Nursing - Nursing
Arizona College of Nursing
High School Diploma -
Penn Foster High School
Similar Profiles
Jessica SanchezJessica Sanchez
Medical Assistant at Foot and Ankle Clinics of ArizonaMedical Assistant at Foot and Ankle Clinics of Arizona
Lavancia PalmerLavancia Palmer
Foot and ankle specialist – Medical Assistant at Foot And Ankle ClinicsFoot and ankle specialist – Medical Assistant at Foot And Ankle Clinics
Mohammed Al-zubidiMohammed Al-zubidi
PODIATRIC SHADOWING at Foot & Ankle Institute of ArizonaPODIATRIC SHADOWING at Foot & Ankle Institute of Arizona