KAYLA Williams
Hartselle,AL
Summary
Dynamic professional with a proven track record in customer service and technical skills, demonstrated at JMK Martial Arts, Tenders, and Kroger. Excelled in problem-solving and adaptability, enhancing customer satisfaction and operational efficiency. Skilled in Python, SQL, and Linux with a strong foundation in teamwork and communication. Achieved significant improvements in workflow and customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Manager/Assistant Instructor
JMK Martial Arts
01.2025 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Assisted with pricing questions and inventory availability.
- Fostered student curiosity and interest through creative hands-on activities.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Provided performance feedback to help students understand strengths and areas for improvement.
- Supported student learning objectives through personalized and small group assistance.
- Kept studio clean, neat, and properly sanitized for student health and classroom efficiency.
- Enhanced classroom management by establishing clear rules and expectations, fostering a respectful learning environment.
Cashier/Kitchen Staff
TENDERS
08.2022 - 01.2025
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Provided excellent customer service by greeting customers and offering assistance.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Utilized problem solving skills to effectively handle difficult situations.
- Assisted with training and mentoring new team members.
Kennel Technician
FLINT RIVER ANIMAL HOSPITAL
02.2022 - 07.2022
- Cleaned cages and kennels between each animal stay using appropriate disinfectants and cleaning agents.
- Exercised dogs regularly to maintain physical health while in kennel's care.
- Performed daily health checks on all animals in kennels.
- Fed animals daily and verified access to fresh water.
- Monitored animal behavior to ensure safety of both staff members and animals.
- Inspected kennel areas regularly for potential hazards or damage that could harm pets or personnel.
- Kept accurate records of food intake, medication administration, and treatments administered.
- Established long-term relationships with clients and bonded with animals through regular contact.
- Demonstrated strong communication skills when working with pet owners and other staff members.
Hostess
CRACKER BARREL
05.2021 - 11.2021
- Demonstrated flexibility by helping out in other departments as needed.
- Assisted in seating guests and managing the wait list.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Communicated clearly with servers regarding guest needs or requests.
- Demonstrated excellent customer service skills to ensure a pleasant dining experience.
- Conversed with members and guests in outgoing and friendly manner.
- Maintained cleanliness of the lobby area, including wiping down tables and chairs.
- Monitored restaurant activity to determine seating and dining flow.
- Utilized problem-solving skills to handle any issues that arose during shifts.
- Responded quickly to complaints from guests and took appropriate action to resolve them.
- Answered questions about menu items, specials, and other restaurant information.
Supervisor
KROGER
04.2019 - 05.2021
- Trained new employees on company policies, procedures and work ethics.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Delegated tasks to team members according to individual strengths.
- Ensured that safety protocols were followed at all times by all staff members.
- Resolved conflicts between team members and departments.
- Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results.
- Answered customer questions and made product recommendations according to needs.
- Initiated creative solutions to resolve customer complaints and issues.
- Organized workflow tasks to prevent downtime and production gaps.
- Provided technical support to team members in order to assist them in completing tasks more efficiently.
Education
Associate of Applied Science - Cybersecurity/IT Candidate
Calhoun Community College
05.2026
High school or equivalent - undefined
Homeschool
05.2020
Skills
- Python
- Adaptability
- Communication
- Customer service
- Observation
- Research abilities
- Computer information
- SQL
- Attention to detail
- Creativity
- Dependability
- Feedback
- Problem-solving
- Teamwork
- Linux
- Training and mentoring
- Cash handling
- Complaint resolution
- Exceptional telephone etiquette
Timeline
Customer Service Manager/Assistant Instructor
JMK Martial Arts
01.2025 - Current
Cashier/Kitchen Staff
TENDERS
08.2022 - 01.2025
Kennel Technician
FLINT RIVER ANIMAL HOSPITAL
02.2022 - 07.2022
Hostess
CRACKER BARREL
05.2021 - 11.2021
Supervisor
KROGER
04.2019 - 05.2021
High school or equivalent - undefined
Homeschool
Associate of Applied Science - Cybersecurity/IT Candidate
Calhoun Community College
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