Kayla Walters
Battleboro,NC
Summary
Proven office experience with multiple companies, adept in office administration and customer relations, significantly enhanced team productivity. Skilled in payroll processing and organizational strategies, demonstrating exceptional multi-tasking ability and clear communication. Achieved a seamless integration of new hires, reflecting a strong capacity for staff training and workflow optimization. Excel in strong customer service skills to the public. Experienced professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring excellence.
Overview
12
12
years of professional experience
Work History
Office Manager
K.C Floorcovering & Home Improvement
08.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Lead Teacher
First Baptist Daycare
04.2019 - 06.2020
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Organized field trips that enriched classroom learning experiences by connecting students with real-world applications of course concepts.
Employee Specialist
Holden Temporaries
02.2018 - 09.2018
- Processed new hires, transfers, and separations.
- Evaluated employee performance through regular reviews, setting clear expectations for improvement when necessary.
- Developed comprehensive training materials for new hires, resulting in reduced onboarding time and improved job performance.
- Managed client relationships to ensure timely arrival of new employees.
- Mentored junior staff members, helping them develop their skills and advance within the company.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Employee Specialist
Holden Temporaries
02.2015 - 09.2015
Office Assistant
Northside Family Pharmacy
07.2012 - 10.2014
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Scheduled house calls to fit customers for DME and provide the paperwork needed for physicians to complete.
- Contacted physicians' offices to follow up, discuss, and dispute any necessary information on the patients behalf.
Education
No Degree - Childhood Credentials
Edgecombe Community College
Rocky Mount, NC12.2022
GED -
Nash Community College
Rocky Mount, NC05.2018
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Customer Relations
- Scheduling and calendar management
- Payroll Processing
- Clerical Support
- Mail handling
- Scheduling Coordination
- Staff hiring
- Employee Training
- Workflow Optimization
- Multi-tasker
- Fast Learner
Timeline
Office Manager
K.C Floorcovering & Home Improvement
08.2020 - Current
Lead Teacher
First Baptist Daycare
04.2019 - 06.2020
Employee Specialist
Holden Temporaries
02.2018 - 09.2018
Employee Specialist
Holden Temporaries
02.2015 - 09.2015
Office Assistant
Northside Family Pharmacy
07.2012 - 10.2014
No Degree - Childhood Credentials
Edgecombe Community College
GED -
Nash Community College
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