Kayla Wannall
Apex,NC
Summary
Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process. Reliable, punctual and hard working. Versed in merchandising, display design and customer relations. Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.
Overview
9
9
years of professional experience
Work History
Event Coordinator/Lead Barista
The Mocha Room
2145 Ten-Ten Rd, Apex, NC 27539
05.2023 - Current
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Coordinated events at the coffee shop by collaborating with local artists and musicians, boosting community engagement.
- Received consistent positive feedback from customers regarding exceptional service and beverage quality.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Trained, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained the shops email, utilizing it to communicate, plan, and invoice customers for community events.
- Dedicated to being engaging and welcoming to every customer by delivering positive customer service and ensuring that their needs were met to the best of my ability.
Senior Assistant Manager
Kirklands Home
02.2016 - 07.2020
- Encouraged sales associates to cross-sell additional products and services to purchasing customers
- Coordinated with store manager to initiate strategies to achieve sales and profit goals
- Networked with customers and asked open-ended questions to determine immediate needs
- Leading up to me working the store manager position
- Maintained store appearance, including rack and shelving organization, store layout and planogram planning to provide welcoming atmosphere
- Processed credit and debit card payments and returned proper change for cash purchases
- Assisted in store opening by setting up office space, computers and cash registers
- Oversaw daily opening and closing procedures and helped to optimize daily operations
- Delegated tasks to associates based upon strength and experience
- Made a weekly schedule interviewed, hired and trained new members of the team
Captain Billy's crab house
05.2015 - 11.2015
- Ensured tables were kept neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
- Guided guests through menu options while demonstrating thorough knowledge of food, beverages and ingredients
- Cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators
- Maintained table settings by removing courses, replacing utensils and refilling beverages courteously and promptly
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning
- Spotted VIP customers immediately and provided special treatment, including preferred tables
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs
- Checked menus to verify current selection availability and cleanliness.
Education
High School Diploma -
La Plata High School
La Plata, MD01.2015
Skills
- Management
- Sales
- Training
- Scheduling
- Inventory
- Customer Service
- Event Planning
- Client Satisfaction
- Processing Payments
Timeline
Event Coordinator/Lead Barista
The Mocha Room
05.2023 - Current
Senior Assistant Manager
Kirklands Home
02.2016 - 07.2020
Captain Billy's crab house
05.2015 - 11.2015
High School Diploma -
La Plata High School