Kayla Ward
Wilmington,NC
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
10
10
years of professional experience
Work History
Behavioral Health Office Receptionist
Azalea Coast Behavioral Health
Wilmington, NC
06.2023 - Current
- Greeted patients and visitors upon arrival to the office, while verifying insurance information.
- Provided general administrative support such as filing, scanning documents, answering phones, and responding to emails.
- Maintained a secure environment by monitoring access to the office building.
- Collected co-pays from patients upon check-in and documented payments in the billing system.
- Ensured patient confidentiality by following HIPAA regulations when handling sensitive information.
- Prepared letters and other correspondence for physician signatures or approval.
- Assisted with data entry of patient records into the EHR system.
- Processed referrals for new patients according to established protocols.
- Checked voicemail messages daily and responded promptly to inquiries.
- Conducted follow-up calls with discharged patients regarding their care plan progress.
- Organized paperwork related to medical records requests from hospitals or other healthcare providers.
Professional Cleaner
True American Cleaning
Riegelwood, NC
05.2022 - 08.2023
- Swept, mopped, and vacuumed floors of all types in industrial and residential settings.
- Dusted and polished furniture, fixtures, walls, windowsills, and window blinds.
- Cleaned bathrooms by scrubbing toilets, sinks, showers and tubs, and mirrors.
- Maintained cleaning supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Responded promptly to customer inquiries regarding services provided.
- Maintained a clean work environment at all times by sweeping, dusting, mopping the work area regularly.
- Inspected areas after completion to ensure they met standards of cleanliness set forth by the company.
- Assisted in training new employees on proper use of cleaning equipment and techniques used in the industry.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Responded to emergency cleaning requests to meet client expectations.
Professional Cleaner
Coastal Cleaning and linen services
Wilmington, NC
06.2014 - 05.2022
- Swept, mopped, and vacuumed floors of all types in industrial and residential settings.
- Dusted and polished furniture, fixtures, walls, windowsills, and window blinds.
- Cleaned bathrooms by scrubbing toilets, sinks, showers and tubs, and mirrors.
- Maintained cleaning supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Responded promptly to customer inquiries regarding services provided.
- Maintained a clean work environment at all times by sweeping, dusting, mopping the work area regularly.
- Inspected areas after completion to ensure they met standards of cleanliness set forth by the company.
- Assisted in training new employees on proper use of cleaning equipment and techniques used in the industry.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Responded to emergency cleaning requests to meet client expectations.
Night Auditor
Courtyard by Marriott
Wilmington, NC
03.2021 - 11.2021
- Greeted arriving guests and checked them in to their rooms. Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
- Audited and balanced cash and credit card transactions daily and reset register for next day's operations.
- Handled night audit paperwork and spreadsheet , verification of daily room occupancy and hotel revenue reviews.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Ran end-of-day computer functions and closed out reports, submitting details to General Manager for review.
- Documented wake-up requests and set up automatic calls in system.
- Maintained well-stocked and presentable complementary food and beverage station.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Posted incidental charges to ledgers, manually or by using computers.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Kept records of room availability and guest accounts, manually or using computers.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
Education
GED -
Eugene Ashley High School
Wilmington, NCSkills
- Patient Scheduling
- Excel Spreadsheet Tracking
- Auditing
- Commercial And Residential Cleaning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Behavioral Health Office Receptionist
Azalea Coast Behavioral Health
06.2023 - Current
Professional Cleaner
True American Cleaning
05.2022 - 08.2023
Night Auditor
Courtyard by Marriott
03.2021 - 11.2021
Professional Cleaner
Coastal Cleaning and linen services
06.2014 - 05.2022
GED -
Eugene Ashley High School
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