Kayla Warden
Rochester,NY
Summary
Highly motivated and driven employee with years of experience working in customer service and handling multiple clients. Providing top notch care to clients and maintaining professional relationships with a strong passion for animal care as well.
Overview
11
11
years of professional experience
Work History
Photographer
Self-employeed
01.2021 - Current
- Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
- Planned and prepared for on-location and studio shoots.
- Developed long and short-term business needs while driving customer feedback for process improvements.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
CSR
Southtowne Vet Hospital
04.2023 - 03.2024
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
Teacher Assistant
Daycare, Expressive Beginnings Child Care
05.2019 - 03.2020
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
- Provided one-on-one and group-based learning support to maintain student progress and development.
Teacher Assistant
A-Plus Childcare
06.2017 - 08.2018
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
- Provided one-on-one and group-based learning support to maintain student progress and development.
Kennel Attendant/Vet Assistant
Stoney Point Animal Hospital
09.2015 - 06.2017
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Kept animals clean and free of contaminants to promote optimal health.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Maintained animal health and wellbeing by bathing, brushing coat, trimming nails, cleaning ears and providing other types of basic care.
Volunteer
Scottsville Animal Shelter
01.2015 - 01.2016
- Cared for animals by feeding and bathing, taking dogs for walks, cleaning litter boxes and supervising playtime.
- Followed specific food and water schedules for different animal species.
Hostess
Panorama Restaurant
06.2013 - 09.2015
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers and bussers with keeping dining area ready for every guest.
Volunteer
Do Over Acre Horse Barn
09.2014 - 02.2015
- Cared for horses by feeding and bathing and providing exercise.
- Followed pet care instructions for dietary needs and medication regimens.
Education
Associate of Science - Criminal Justice
Monroe Community College
Rochester, NY06.2022
High School Diploma -
Spencerport High School
Spencerport, NY06.2015
Skills
- Certifications and Licenses
- CPR/First Aid
- Driver's License
Timeline
CSR
Southtowne Vet Hospital
04.2023 - 03.2024
Photographer
Self-employeed
01.2021 - Current
Teacher Assistant
Daycare, Expressive Beginnings Child Care
05.2019 - 03.2020
Teacher Assistant
A-Plus Childcare
06.2017 - 08.2018
Kennel Attendant/Vet Assistant
Stoney Point Animal Hospital
09.2015 - 06.2017
Volunteer
Scottsville Animal Shelter
01.2015 - 01.2016
Volunteer
Do Over Acre Horse Barn
09.2014 - 02.2015
Hostess
Panorama Restaurant
06.2013 - 09.2015
Associate of Science - Criminal Justice
Monroe Community College
High School Diploma -
Spencerport High School
Similar Profiles
Michael MelakuMichael Melaku
Personal AI & Design Projects at Self-employeedPersonal AI & Design Projects at Self-employeed
Natalie LovejoyNatalie Lovejoy
Fine Artist at Self-employeedFine Artist at Self-employeed
Victoria HutchinsonVictoria Hutchinson
Mobile Bartender at Self-employeedMobile Bartender at Self-employeed
Bo FaubionBo Faubion
Lawn Care Business Owner at Self-employeedLawn Care Business Owner at Self-employeed
Linda WilcoxLinda Wilcox
Self Hire Community Support Staff at Heritage Christian ServicesSelf Hire Community Support Staff at Heritage Christian Services