Hi, I’m
Kayla Smith
Las Vegas,NV
Summary
Committed Security Supervisor with integrity, honesty and dedication. Strong knowledge of first-aid and emergency situation protocols. Quick-learning and highly professional in all situations.
Skilled in training and coaching security team members to achieve high standards of security across the board. Experienced in conducting patrols, performing screenings, and reviewing CCTV footage for signs of suspicious activity.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
13
years of professional experience
Work History
Hilton Grand VacationsLas Vegas, NV
Security Supervisor
08.2021 - Current
Job overview
- Interacted regularly with other departments within the organization to promote collaboration between teams.
- Monitored security operations to ensure compliance with established procedures and standards.
- Reviewed incident reports submitted by subordinates for accuracy and completeness.
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Liaised with management to communicate security concerns and provide updates.
- Led training sessions for security staff on best practices and emergency response protocols.
- Developed and implemented preventative measures against accidents, thefts and other risks.
- Developed and implemented training procedures for newly hired personnel.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
Hilton Grand VacationsLas Vegas, NV
Control Room Operator
02.2016 - 08.2021
Job overview
- Communicated effectively with other team members regarding changes or updates related to production operations.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Trained new personnel on proper operation of control room systems.
- Maintained accurate records of data related to production processes and ensured quality control standards were met.
- Ensured compliance with safety protocols and regulations.
- Responded quickly to alarms and system failures, taking appropriate action to resolve them promptly.
- Assigned security personnel to various posts, ensuring adequate coverage of the premises.
- Monitored CCTV surveillance systems and responded to alarms.
- Assisted with access control by verifying visitors' identification and granting access as necessary.
- Collaborated with other departments, such as maintenance or housekeeping staff, regarding safety issues or changes that might affect security operations.
- Performed data entry tasks related to incident reports, employee time cards and other administrative duties.
- Maintained logs of all events occurring onsite, including any disturbances or criminal activity.
- Coordinated with law enforcement agencies in response to reported crimes and other security-related incidents.
- Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner.
- Investigated calls and complaints involving fire, theft, accident and hazard reports.
Hilton Grand Vacations Las Vegas, NV
Security Officer
09.2015 - 02.2016
Job overview
- Assisted in the development and implementation of security policies and procedures.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Assisted with crowd control during large events held at the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Responded to alarms and conducted investigations as required.
- Performed first aid and CPR when necessary during emergency situations.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Hilton Grand VacationsLas Vegas, NV
Lead Lifeguard
03.2015 - 06.2015
Job overview
- Monitored performance of other lifeguards to ensure compliance with established protocols.
- Conducted daily maintenance checks of lifeguard equipment, pool chemicals, and first aid supplies.
- Assessed emergency situations quickly while remaining calm under pressure; administered first aid when necessary.
- Displayed strong customer service skills by responding promptly to patron inquiries or complaints.
- Coordinated activities among multiple departments within the organization to ensure efficient operations.
- Trained new lifeguards in safety procedures, accident prevention, rescue skills, and CPR and AED certification.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Contacted emergency personnel and provided aid while waiting for further assistance.
- Conducted weekly meetings with the lifeguard team to discuss operational issues and gather input.
- Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
Hilton Grand VacationsLas Vegas, NV
Lifeguard
02.2014 - 12.2014
Job overview
- Performed emergency rescues when necessary.
- Prepared detailed incident reports following accidents or other incidents.
- Responded quickly to medical emergencies in the pool area.
- Used training and medical supplies to examine injured people and administer first aid.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Utilized training, rescue techniques and proper equipment to aid distressed people.
- Reported any unsafe conditions or suspicious activity to management immediately.
Riviera Hotel and CasinoLas Vegas, NV
Lifeguard
03.2011 - 10.2013
Job overview
- Assisted with orientation sessions for new lifeguards in training.
- Performed emergency rescues when necessary.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Educated patrons about safe swimming practices through public announcements.
- Responded quickly to medical emergencies in the pool area.
- Performed regular cleaning and maintenance of pool equipment.
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Used training and medical supplies to examine injured people and administer first aid.
Education
Liberty High School Las Vegas, NV
High School Diploma
06-2012
Skills
- Operational effectiveness
- Interviews and interrogations
- CCTV experience
- Report Analysis
- Staffing and scheduling
- Investigative procedures
- Access Control
- Microsoft Office
- Emergency Response
- Policy Enforcement
- Employee performance evaluation
- CPR and Child CPR Training
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Certified On The Job Trainer with Hilton Grand sine 2016
Timeline
Security Supervisor
Hilton Grand Vacations
08.2021 - Current
Control Room Operator
Hilton Grand Vacations
02.2016 - 08.2021
Security Officer
Hilton Grand Vacations
09.2015 - 02.2016
Lead Lifeguard
Hilton Grand Vacations
03.2015 - 06.2015
Lifeguard
Hilton Grand Vacations
02.2014 - 12.2014
Lifeguard
Riviera Hotel and Casino
03.2011 - 10.2013
Liberty High School
High School Diploma
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