Kayla Washington
Atlanta,GA
Summary
Superb leadership, interpersonal, planning, and communication abilities.
An unwavering commitment to customer service, with the ability to build productive
relationships, resolve complex issues and win customer loyalty.
Detail oriented, adaptable, highly organized and enthusiastic about learning new skills.
Knowledge of Excel, accurate data entry and editing skills.
Familiarity with customer needs assessment and evaluation of customer satisfaction.
Overview
10
10
years of professional experience
Work History
Executive Administrative Assistant
Fulton County Registration
Atlanta, GA
04.2022 - 05.2023
- Managed chief's calendar and prepared meeting agenda and materials.
- Prepared and updated office records and accounts according to client and executive needs.
- Restocked office and break room supplies and made appropriate supply orders.
- Coordinated meeting and work schedules for staff teams and executives.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
Call Center CSR/Data Entry Specialist
Fulton County Registration
Atlanta, GA
01.2020 - 04.2022
- Maintained strong call control and quickly worked through scripts to address problems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Consulted with customers regarding needs and addressed concerns.
- Used available resources to provide efficient and accurate solutions for customer service requests.
- Completed accurate and efficient data entry and database updates to support business operations.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Exceeded quality goals to support team productivity.
Office Manager/Dispatcher
M & K Express Towing and Transports
Atlanta, GA
03.2017 - 03.2020
- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
- Automated office operations, managed client correspondence and tracked records.
- Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Coded and entered daily invoices with in-house accounting software.
- Prepared meeting agendas and recorded and transcribed minutes.
- Administered payroll and maintained proper documentation of employee personnel.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Housekeeping Supervisor
Pritchard Sports
Atlanta, GA
09.2013 - 03.2017
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Submitted repair requests to maintenance team to reduce operating costs.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
- Managed team of employees, daily progress reports and overall project planning.
Delivery Driver
Savvi Prom
Atlanta, GA
01.2014 - 01.2016
- Handled merchandise in accordance with product handling standards.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Inspected vehicle and maintained gas, oil and water levels.
- Notified customers of delays to decrease calls to support.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Navigated routes with relevant map programs and GPS systems.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Obeyed traffic laws and follow established traffic and transportation procedures.
Education
High School Diploma -
Alonzo A. Crim High School
Atlanta, GA05.2007
Some College (No Degree) -
Atlanta Metropolitan State College
Atlanta, GASkills
- Spreadsheet Creation
- Meeting Minutes
- Data Research and Compilation
- Customer Service
- Correspondence and Memos
- Supply Ordering
- Personnel Monitoring
- Work Crew Dispatch
- Effective Communications
- Calendar and Scheduling Software
- Phone Dispatch
- Employee Time Records
- Standards Compliance
- Excel
- Processing Voter Registration Applications
- Front Counter
- Scanning and Indexing
- Redistricting
- Policy Enforcement
- Customer Service-Oriented
- Data Processing
- Quality Assurance
- Excellent Communication Skills
- Data Entry
- Multitasking and Prioritization
- Advanced Clerical Knowledge
Timeline
Executive Administrative Assistant
Fulton County Registration
04.2022 - 05.2023
Call Center CSR/Data Entry Specialist
Fulton County Registration
01.2020 - 04.2022
Office Manager/Dispatcher
M & K Express Towing and Transports
03.2017 - 03.2020
Delivery Driver
Savvi Prom
01.2014 - 01.2016
Housekeeping Supervisor
Pritchard Sports
09.2013 - 03.2017
High School Diploma -
Alonzo A. Crim High School
Some College (No Degree) -
Atlanta Metropolitan State College