Kayla Washington
Customer Service Manager
Houston,TX
Summary
Detail-oriented manager possessing robust organizational and customer service abilities, adept at addressing intricate inquiries with precision.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Aldi, Inc
Houston, TX
5 2016 - Current
- Provide training to new employees on various software applications for operating the register, managing inventory, and recording time entries.
- Educate new employees about store protocols and performance metrics, emphasizing both speed and accuracy.
- Assist in the operation of a high-traffic store by delivering exceptional customer service to both customers and colleagues, managing inventory orders, and completing daily reports.
- Support customers in the store by directing them to item locations and informing them about product availability.
- Strategically assign tasks to boost efficiency and enhance customer service, while guiding the implementation of merchandising and operational strategies to improve store functionality.
- Achieve metrics and upheld high standards, efficiently completing all tasks.
- Manage and resolve customer complaints to ensure satisfaction and foster loyalty.
Data Entry Specialist
GRM Document Management
09.2015 - 05.2016
- Accurately entered and updated customer information, ensuring high-quality data for effective customer service
- Verified and organized customer data, contributing to the reliability and accessibility of information for customer inquiries
- Identified and resolved discrepancies in customer data, enhancing data integrity and service quality
- Conducted thorough research to complete missing data elements, ensuring comprehensive customer profiles for personalized service
- Utilized scanning and printing technologies to support the creation and distribution of customer-related documents.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Teller
Tower Federal Credit Union
12.2014 - 07.2015
- Delivered exceptional account services, addressing customer needs with efficiency and accuracy in transactions such as deposits, payments, and withdrawals
- Maintained meticulous records of transactions, ensuring transparency and trust in customer interactions
- Enhanced customer engagement by proactively providing information on bank products, identifying customer needs, and facilitating connections with appropriate branch services
- Developed and implemented strategies to enhance customer satisfaction, leading to a noticeable improvement in customer service feedback scores
- Actively participated in team meetings and training sessions to share best practices and insights, contributing to the overall enhancement of the team's customer service skills.
Education
Associate of Arts - Business Management
Houston Community College
Houston, TXSkills
- Conflict Resolution
- Active Listening
- Communication Skills
- Problem Solving
- CRM Software Proficiency
- Adaptability
- Customer Service
- Time Management
- Flexible Schedule
- Goals and performance
- Team Leadership
- Written Communication
Timeline
Data Entry Specialist
GRM Document Management
09.2015 - 05.2016
Teller
Tower Federal Credit Union
12.2014 - 07.2015
Assistant Store Manager
Aldi, Inc
5 2016 - Current
Associate of Arts - Business Management
Houston Community College