Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Washington

Customer Service Manager
Houston,TX

Summary

Detail-oriented manager possessing robust organizational and customer service abilities, adept at addressing intricate inquiries with precision.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Aldi, Inc
5 2016 - Current
  • Provide training to new employees on various software applications for operating the register, managing inventory, and recording time entries.
  • Educate new employees about store protocols and performance metrics, emphasizing both speed and accuracy.
  • Assist in the operation of a high-traffic store by delivering exceptional customer service to both customers and colleagues, managing inventory orders, and completing daily reports.
  • Support customers in the store by directing them to item locations and informing them about product availability.
  • Strategically assign tasks to boost efficiency and enhance customer service, while guiding the implementation of merchandising and operational strategies to improve store functionality.
  • Achieve metrics and upheld high standards, efficiently completing all tasks.
  • Manage and resolve customer complaints to ensure satisfaction and foster loyalty.

Data Entry Specialist

GRM Document Management
09.2015 - 05.2016
  • Accurately entered and updated customer information, ensuring high-quality data for effective customer service
  • Verified and organized customer data, contributing to the reliability and accessibility of information for customer inquiries
  • Identified and resolved discrepancies in customer data, enhancing data integrity and service quality
  • Conducted thorough research to complete missing data elements, ensuring comprehensive customer profiles for personalized service
  • Utilized scanning and printing technologies to support the creation and distribution of customer-related documents.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

Teller

Tower Federal Credit Union
12.2014 - 07.2015
  • Delivered exceptional account services, addressing customer needs with efficiency and accuracy in transactions such as deposits, payments, and withdrawals
  • Maintained meticulous records of transactions, ensuring transparency and trust in customer interactions
  • Enhanced customer engagement by proactively providing information on bank products, identifying customer needs, and facilitating connections with appropriate branch services
  • Developed and implemented strategies to enhance customer satisfaction, leading to a noticeable improvement in customer service feedback scores
  • Actively participated in team meetings and training sessions to share best practices and insights, contributing to the overall enhancement of the team's customer service skills.

Education

Associate of Arts - Business Management

Houston Community College
Houston, TX

Skills

  • Conflict Resolution
  • Active Listening
  • Communication Skills
  • Problem Solving
  • CRM Software Proficiency
  • Adaptability
  • Customer Service
  • Time Management
  • Flexible Schedule
  • Goals and performance
  • Team Leadership
  • Written Communication

Timeline

Data Entry Specialist

GRM Document Management
09.2015 - 05.2016

Teller

Tower Federal Credit Union
12.2014 - 07.2015

Assistant Store Manager

Aldi, Inc
5 2016 - Current

Associate of Arts - Business Management

Houston Community College

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Kayla WashingtonCustomer Service Manager