Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Kayla Washington

Dearborn Heights,MI

Summary

Detail-oriented professional with seven years of experience in administrative and customer service environments, seeking a Data Entry or Medical Billing and Coding role. Proficient in Excel and MS Office, with extensive experience in telecommunications and meticulous record maintenance. Strong organizational skills facilitate effective management of multiple tasks, ensuring accuracy and timeliness in data handling. Committed to delivering high-quality results that support operational efficiency and enhance overall productivity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Sunrise Senior Living
09.2019 - 03.2021
  • Delivered exceptional customer service by greeting and welcoming guests, ensuring a positive first impression of the community.
  • Directed guests efficiently and responded to inquiries, facilitating smooth and effective communication within the facility.
  • Maintained security and telecommunications systems, ensuring a safe and well-connected environment for residents and visitors.

Customer Service Representative

Dialog Direct
07.2018 - 04.2019
  • Resolved billing disputes and assisted customers in understanding their statements to ensure satisfaction.
  • Facilitated payment processes by helping customers make bill payments and enroll in suitable payment plans.

Caregiver

Sunrise Senior Living
07.2017 - 04.2018
  • Delivered compassionate care and assistance to senior residents, including support with daily household tasks and personal hygiene needs.
  • Facilitated residents' participation in daily activities by managing transportation logistics and preparing them for dinner.

Full-Time Caregiver/Med-Tech

Homestead Healthcare, Inc
07.2014 - 07.2017
  • Delivered comprehensive care and support to senior residents, including physical care, bathing, and assistance with daily household tasks.
  • Facilitated the safe transport of residents to daily activities and ensured their timely preparation for dinner.
  • Administered medications to residents, adhering to prescribed schedules and protocols.

Part-Time Brand Representative

Tween Brands
09.2013 - 06.2014
  • Collaborated with team members to implement effective floor set-ups and conduct monthly inventory, ensuring optimal store presentation and product availability.
  • Delivered exceptional customer service by addressing needs, assisting with clothing selections, and maintaining a clean, welcoming environment.

Education

General Studies - General Studies

Wayne County Community College
05.2014

No Degree - Medical Billing And Coding

MedCerts
Livonia
09-2025

Skills

  • Home Care
  • EMR Systems
  • Excel
  • Google Docs
  • Telecommunication
  • PowerPoint
  • Experience Administering Injections
  • MS Office
  • Vital Signs
  • Caregiving
  • Patient Care
  • Phlebotomy
  • Medication Administration
  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Scheduling
  • Appointment scheduling
  • Team collaboration
  • Problem-solving skills
  • Scheduling appointments
  • Administrative skills
  • Verbal and written communication
  • Office organization
  • Oral and writing communication

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].
  • Supervised team of 10+ staff members.

Certification

  • CPR Certification
  • First Aid Certification

Languages

English
Native or Bilingual

Timeline

Front Desk Receptionist

Sunrise Senior Living
09.2019 - 03.2021

Customer Service Representative

Dialog Direct
07.2018 - 04.2019

Caregiver

Sunrise Senior Living
07.2017 - 04.2018

Full-Time Caregiver/Med-Tech

Homestead Healthcare, Inc
07.2014 - 07.2017

Part-Time Brand Representative

Tween Brands
09.2013 - 06.2014

General Studies - General Studies

Wayne County Community College

No Degree - Medical Billing And Coding

MedCerts

Similar Profiles

CREATE PROFILE