KAYLA WATERMAN
Frederika,IA
Summary
Detail-oriented technical support specialist with a strong background in database management and customer service. Proven track record in enhancing service delivery through effective client relationships and managing large-scale projects that align with company goals.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Casey's
01.2005 - 01.2014
- Managed financial activities including cash handling, deposit preparations, and payroll to ensure accurate and timely financial operations.
- Delegated specific duties and responsibilities to employees based on their skills and experience.
- Evaluated workers and work procedures to ensure compliance with quality standards and service expectations, completing necessary disciplinary write-ups.
- Trained workers in food preparation, service, sanitation, and safety procedures to maintain high operational standards.
Wireless Technical Support Specialist
Network Control Calero-MDSL
01.2014 - Current
- Monitored and maintained multiple client databases and inventory while providing cell phone support.
- Established and maintained professional relationships with clients to enhance service delivery and support.
- Collaborated with quality assurance team to review and enhance product quality by evaluating coworker daily work.
- Managed large-scale projects, coordinating tasks and resources across teams.
Education
Liberal Arts
Kirkwood Community College
Cedar Rapids01-2007
High School Diploma -
West Delaware High School
Manchester01-2006
Skills
- Project management
- Project coordination
- Database management
- Technical support skills
- Customer service
- Excellent organizational skills
- Adaptability
- Ability to work well with others
- Perform tasks in a timely manner
Timeline
Wireless Technical Support Specialist
Network Control Calero-MDSL
01.2014 - Current
Assistant Manager
Casey's
01.2005 - 01.2014
Liberal Arts
Kirkwood Community College
High School Diploma -
West Delaware High School