Kayla Watson
Peabody,MA
Summary
To whom it may concern, my name is Kayla Watson. Since graduating from Everett High School in 2013, I have worked full-time and continuously expanded my skill sets and knowledge.
Currently, I am looking for a full-time opportunity in the Northshore area as I live in Peabody, MA. My preference is a position that is hybrid-remote.
As you will see from my enclosed resume, I have over 10 years of clerical/customer service experience with attention-to-detail being my strong suit. I am an enthusiastic and motivated individual that is passionate about customer service. I am a team player that works well both independently and within team settings to achieve goals. Also a skilled communicator and problem solver committed to creating positive customer experiences.
Please reach out if you feel you have an opening that lines up with my qualifications. I look forward to hearing from you!
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Tannin Corporation
08.2022 - Current
- Coordinate with other departments (Sales & Purchasing) in processing orders, scheduling pick-ups and transportation to provide on-time delivery to customers
- Process and acknowledge routine customer inquiries, orders, and standard correspondence on deliveries, purchase orders, product safety information, order changes and related matters
- Communicate regularly with customers from the U.S
- And internationally
- Updating pricing sheets as needed
- Processing/sending invoices.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Client Service Representative
Glacier Bay Law
12.2021 - 08.2022
- Develop and maintain positive customer interactions and coordinate with other departments within the company to ensure customer requests and questions are handled appropriately and in a timely fashion
- Demonstrate technical proficiency with Client Relationship Management system (CRM)
- Update creditor information from statements as received from clients.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
Logistics Dispatcher
Preowned Auto Logistics
07.2021 - 12.2021
- Making outbound calls to carriers and providing updates to our customers and staff along with communicating with said customers and sales reps to confirm availability of transportation
- Analyzing reports to find discrepancies in paperwork
- Utilizing transportation management system to dispatch vehicles to carriers
- Ensuring carriers have proper insurance and inputting into TMS system.
- Improved communication between dispatchers and drivers through the implementation of advanced GPS tracking technology and mobile applications.
- Trained new dispatchers on company procedures, systems, and best practices to optimize team performance.
Administrative Director of Clerical Services
Hardware Products Company
01.2017 - 03.2020
- Front desk clerk
- Manage employee time cards
- Handling of company mail
- Accounts Receivable
- Administrative duties such as but not limited to: scanning documents, develop and maintain a filing system, enter data for PO's and work orders.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Receptionist/Administrative Assistant
Pooch Paws
12.2014 - 01.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payment records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Serviced pets as needed.
Receptionist/Cashier
Parkway Cycle
04.2013 - 12.2014
- Front Desk Clerk/Cashier
- Fax, scan, and mail receipts to customers
- Run credit bureaus while entering customer data.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High school diploma -
Everett High School
Everett, MA06.2013
Skills
- Attention to Detail
- Data Entry
- Filing
- Receptionist
- Cash Handling
- Organizational Skills
- Microsoft Word
- Time Management
- Scheduling
- MS Office
- Customer Service
- Negotiation
- Billing
- Clerical Experience
- Accounts Receivable
- Transportation Management Systems
Timeline
Customer Service Associate
Tannin Corporation
08.2022 - Current
Client Service Representative
Glacier Bay Law
12.2021 - 08.2022
Logistics Dispatcher
Preowned Auto Logistics
07.2021 - 12.2021
Administrative Director of Clerical Services
Hardware Products Company
01.2017 - 03.2020
Receptionist/Administrative Assistant
Pooch Paws
12.2014 - 01.2017
Receptionist/Cashier
Parkway Cycle
04.2013 - 12.2014
High school diploma -
Everett High School
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