Kayla Watson
Columbus,OH
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Clinical Administrative Coordinator
Optum / Refresh Mental Health
10.2022 - Current
- Ran weekly audits on unbilled and undocumented sessions. Followed up with correspondence to executive director and providers.
- Assembled referral information from various sources into a well-organized Excel spreadsheet.
- Conducted patient intake interviews to collect and verify medical information and insurance details while maintaining patient confidentiality.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
STNA
Scioto Retirement Community
06.2022 - 09.2022
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Delivered individualized patient care by recording vital signs, documenting observations and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Administrative Assistant
Pitt Ohio Express
08.2018 - 03.2019
- Completed hazmat forms for transportation.
- Broke down bills for dock loading and transportation.
- Enthusiastically addressed customer complaints and problems with excellent customer service, troubleshooting and technical support.
- Provided administrative support for transportation and dock.
- Composed correspondence for transportation supervisors.
Clerical Associate
Amazon
07.2015 - 10.2015
- Completed clerical tasks such as filing, copying and distributing mail.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
Cashier
Turkey Hill
09.2014 - 05.2015
- Performed custodial duties for the store, such as cleaning, sanitizing, disinfecting, and waste removal.
- Helped customers complete purchases, locate items and join reward programs.
- Checked personal identifications during alcohol and tobacco sales.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Monitor
Weis Markets
04.2014 - 06.2015
- Supervised 4 to 6 workers.
- Maintained accuracy in the safe by completing cash count at end of shift.
- Responsible for closing the store which involved emptying self checkout registers, performing a safe audit, and balancing every register.
- Maintained register accuracy by completing register audits and sweeping drawers.
- Managed workflow of employees through organizing breaks and lunches.
- Worked at the cash register, providing friendly and superior customer service while operating phones and helping customers in the store.
- Maintained a positive attitude when dealing with frustrated customers, enabling effective problem solving and situation management.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UTCertification -
Ohio School of Phlebotomy
Columbus, OH03.2022
High School Diploma -
Commonwealth Connections Academy
Harrisburg, PA06.2014
Skills
- Clerical experience
- Supervising experience
- Professional and Courteous
- Strong Organizational Skills
- Task Prioritization
- Highly Efficient and Productive
- Data Entry
- Customer Service
- Verbal and written communication
Timeline
Clinical Administrative Coordinator
Optum / Refresh Mental Health
10.2022 - Current
STNA
Scioto Retirement Community
06.2022 - 09.2022
Administrative Assistant
Pitt Ohio Express
08.2018 - 03.2019
Clerical Associate
Amazon
07.2015 - 10.2015
Cashier
Turkey Hill
09.2014 - 05.2015
Monitor
Weis Markets
04.2014 - 06.2015
Bachelor of Science - Healthcare Administration
Western Governors University
Certification -
Ohio School of Phlebotomy
High School Diploma -
Commonwealth Connections Academy
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