Kayla Weatherspoon
Greenville,Ms
Summary
Dynamic professional with a proven track record at Amazon Delivery Station, adept in data management and exceptional at fostering teamwork and collaboration. Excelled in customer service at Apple, enhancing complaint resolution processes and exceeding service goals. Skilled in coordinating logistics and improving communication, demonstrating a commitment to efficiency and problem-solving.
Overview
5
5
years of professional experience
Work History
Amazon AA
Amazon Delivery Station
Jackson , Ms
09.2023 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Material Handler
Fedex express
Memphis, TN
04.2021 - 07.2023
- Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.
- Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
- Loaded and unloaded FedEx aircraft, organizing the containers to be delivered to different area in the hub.
Customer Service Representative
Apple
Greenville, MS
06.2020 - 04.2021
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered incoming calls and emails, providing front line customer support or assistance with product and service transactions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
Associate of Arts - General Studies
Mississippi Delta Community College
Moorhead, MSBBA - Business Administration
Jackson State University
Jackson, MSSkills
- Teamwork and collaboration
- Excellent communication
- Social perceptiveness
- Data management
- Networking
- PPE use
- Scheduling
- Account updating
- Complaint resolution
- Problem resolution
Timeline
Amazon AA
Amazon Delivery Station
09.2023 - Current
Material Handler
Fedex express
04.2021 - 07.2023
Customer Service Representative
Apple
06.2020 - 04.2021
Associate of Arts - General Studies
Mississippi Delta Community College
BBA - Business Administration
Jackson State University
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