Kayla Welles
Plainville
Summary
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant General Manager
The HomeAides
08.2025 - Current
- Enhanced client satisfaction through operational improvements in service delivery.
- Ensured compliance with quality standards through staff training programs.
- Optimized team performance by managing scheduling and resource allocation effectively.
- Increased operational efficiency by executing strategic initiatives in daily processes.
- Managed departmental budgets and implemented effective cost control measures.
- Collaborated with senior management to align strategic planning with organizational goals.
Billing Specialist/Accounts Payable
The HomeAides
06.2021 - 04.2025
- Invoiced customers efficiently, managing $2 million monthly in billing.
- Resolved billing discrepancies, ensuring accurate invoicing and customer satisfaction.
- Coordinated with Long Term Care Insurance Providers for necessary paperwork submissions.
- Cultivated strong client relationships through exceptional customer service and support.
- Handled inquiries professionally, demonstrating knowledge of billing department processes.
- Identified and resolved billing variances to maintain accuracy and efficiency.
Transportation Manager
The HomeAides
10.2021 - 03.2023
- Enhanced team performance by managing 20 drivers and 8 dispatchers effectively.
- Directed daily tasks and evaluated personnel performance to boost productivity.
- Cultivated a culture of excellence by training new employees on best practices.
- Optimized routing and scheduling, significantly increasing transportation efficiency.
- Developed tracking systems that improved payroll accuracy and reduced discrepancies.
- Maintained 24/7 availability as on-call manager for urgent operational issues.
Office Administrator
The HomeAides
07.2017 - 06.2021
- Enhanced employee satisfaction by addressing inquiries on paychecks and deductions.
- Provided accurate calculations for overtime, vacation, and sick hours for payroll.
- Ensured payroll accuracy by verifying timekeeping information and submitting records promptly.
- Resolved payroll discrepancies efficiently, minimizing delays and improving accuracy.
- Uploaded and adjusted time records to maintain an accurate payroll database.
- Conducted audits to reduce payroll errors, ensuring timely resolution of discrepancies.
- Created and processed new hire and termination payroll documents confidentially.
- Managed payroll data entry for over 300 employees, adhering to company guidelines.
- Operated multi-line phone system to respond promptly to inquiries with professionalism.
- Maintained organized records of correspondence to improve tracking efficiency.
- Supported recruiting and training of new drivers on route planning processes.
- Coordinated recruitment and onboarding, effectively communicating employment offers to candidates.
Education
High School Diploma -
Windsor High School
Windsor, CTSkills
- Billing systems and software
- Invoice Processing
- Customer service optimization
- Quick Learner
- Management
- Staff management
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Employee scheduling
- Customer relationship management (CRM)
- Operations oversight
- Process improvements
- Customer retention
- Program administration
- Customer service
- Payroll administration and timekeeping
- Team leadership
- Employee development
- Delegating work
Accomplishments
- Supervised team of 25 staff members.
- Achieved reducing department costs by tracking daily numbers with accuracy and efficiency.
Certification
- Certified Dementia Practitioner - October 2025
Languages
English
Timeline
Assistant General Manager
The HomeAides
08.2025 - Current
Transportation Manager
The HomeAides
10.2021 - 03.2023
Billing Specialist/Accounts Payable
The HomeAides
06.2021 - 04.2025
Office Administrator
The HomeAides
07.2017 - 06.2021
High School Diploma -
Windsor High School