Kayla Welsh
Abingdon,MD
Summary
Enthusiastic professional with a diverse background in management and customer service. Willing to take on any task to help organization's mission succeed. Dedicated, well organized, highly communicative and detail-oriented.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inventory Specialist
Walgreens Boots Alliance
07.2021 - Current
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Developed materials to educate staff on proper inventory management techniques.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Interacted with guests in friendly and knowledgeable way.
- Maintained store assets with effective loss prevention strategies.
Beauty Consultant
Walgreens Boots Alliance
10.2017 - 07.2021
- Identified client needs and recommended products based on preferences and requirements.
- Provided personalized skincare recommendations to specifically target top concerns.
- Recommended specific hair and beauty products to meet individual customer needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Monitored current trends to understand fashions and better serve customer needs.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Shift Manager
Walgreens Boots Alliance
05.2015 - 10.2017
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Built lasting relationships with customers to drive revenue and profit.
Customer Service Associate
Walgreens Boots Alliance
03.2015 - 05.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
Education
High School Diploma -
Matthew Fontaine Maury High School
Norfolk, VA06.2005
Skills
- Customer Service
- Inventory Management
- Data and Records Management
- Cash Handling and Reports
- Discrepancy Resolution
- Attention to Detail
- Regulatory Compliance
- Systems and Software Expertise
- Teamwork and Collaboration
- Order Fulfillment
- Vendor Management
Certification
- Maryland Board of Pharmacy Technician License - Current
Timeline
Inventory Specialist
Walgreens Boots Alliance
07.2021 - Current
Beauty Consultant
Walgreens Boots Alliance
10.2017 - 07.2021
Shift Manager
Walgreens Boots Alliance
05.2015 - 10.2017
Customer Service Associate
Walgreens Boots Alliance
03.2015 - 05.2015
High School Diploma -
Matthew Fontaine Maury High School
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