EMS Software
Kayla White
Operations Executive Assistant
Houston,Texas
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Executive Operations Assistant
The Church Without Walls
Houston , TX
2022.02 - Current
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Used advanced software to prepare documents, reports and presentations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Developed and maintained automated alert systems for important deadlines.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Facilitated training and onboarding for incoming office staff.
- Organized and coordinated conferences and monthly meetings.
- Created expense reports, budgets and filing systems for management team.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Wrote reports, executive summaries and newsletters.
- Assisted in coordinating implementation of policies and practices across organization.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Led staff and vendors in providing high level of service for owner and guests.
- Took notes and dictation at meetings.
- Filed paperwork and organized computer-based information.
- Coordinated events and worked on ad hoc projects.
Consultant/Project Manager
Connections Incorporated | Illinois
Chicago
2013.12 - Current
- Prepare and present detailed status, risk and resource reports to management
- Communicated between customers and internal members regarding project details, including budget, estimates and timeline
- Communicate frequently to verify all parties are properly equipped with requirements, necessary tools and deadlines to meet restaurant development and renovation goals
- Established and updated project plans and clearly communicated objectives to management team
Administrative Assistant
The Episcopal Church of St. Peter & St
Atlanta , Georgia
2017.08 - 2019.10
- Streamlined processes to effectively track, order, and maintain inventory
- Manage executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements
- Greeted and proactively assisted visitors in a timely manner
- Prepare annual budget reports, consistently submitting prior to specified deadline
- Built trusted relationships with residents by getting to know them on a personal level and making their comfort a priority
- Troubleshoot network and production issues and perform root-cause analysis
- Run reports and prepare presentations on progress to management team
- Create and implement departmental policies, goals, and objects
- Answer multi-line phone system with warm, friendly demeanor
- Communicate with clients in-person and via phone and email, maintaining positive relationships and high client satisfaction
- Coordinate calendars, including catered meetings, travel arrangements and maintenance or service appointments
Executive Administrative Assistant
Fudge & Associates
Chicago , Illinois
2011.07 - 2017.07
- Run reports and prepare presentations on progress to management team
- Create and implement departmental policies, goals, and objects
- Answer multi-line phone system with warm, friendly demeanor
- Coached new employees on administrative procedures, company policies and performance standards
- Drafted professional business memos, letters and marketingcopy to support business objectives and growth
- Play an integral role in customer service and overall sales numbers
- Collaborated with corporate Director of Operations, regional GM and Shift Leads to pinpoint opportunities for streamlined processes
- Handle all post-event tasks, including sending thank-you notes to attendees
- Research, interpret, and ensure all federal laws are being adhered to
- Research, interpret, and ensure all federal laws are being adhered to
- Document all issues and executive corrective-action plan accordingly
- Record detailed messages and relay information quickly to proper source
Intern
The Muny
St. Louis , MO
2013.01 - 2013.05
- Sorted, organized and maintained files.
- Provided clerical support, addressing routine and special requirements.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Collaborated with team to optimize workflow and achieve objectives.
- Produced high-quality communications for internal and external use.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Prepared meeting rooms and materials and recorded important information.
- Interacted with customers by phone, email or in-person to provide information.
- Determined voices, instruments, harmonic structures, rhythms, tempos and tone balances required to achieve effects desired in each musical composition.
- Assigned and reviewed staff work in such areas as scoring, arranging and copying music.
- Positioned members within groups to obtain balance among instrumental or vocal sections.
Intern
SIUE Radio Station
Edwardsville , IL
2013.01 - 2013.05
- Sorted, organized and maintained files.
- Provided clerical support, addressing routine and special requirements.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Collaborated with team to optimize workflow and achieve objectives.
- Conferred with advertising partners to develop and deploy effective promotional strategies.
- Answered booth call line and took song suggestions or comments from listeners.
- Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly.
- Announced ads, song switches and breaking news segments for radio broadcasts.
- Facilitated live coverage of special events, promotions and sports matches.
- Built broadcast storylines to interest listeners and grow station audience.
- Interviewed show guests and moderated discussions.
Education
Master of Music - Voice Performance
Georgia State University
Atlanta, GA 2013.08 - 2015.05
Bachelor of Arts - Music Business, Business Administration, Voice
Southern Illinois University Edwardsville
Edwardsville, IL 2009.08 - 2013.05
Skills
Time Management, Writing Skills, Policy Development, Scheduling, Schedule Management, Research, Spreadsheetsundefined
Software
ACS Software
OnQ Software
Quickbooks
Timeline
Executive Operations Assistant
The Church Without Walls
2022.02 - Current
Administrative Assistant
The Episcopal Church of St. Peter & St
2017.08 - 2019.10
Consultant/Project Manager
Connections Incorporated | Illinois
2013.12 - Current
Master of Music - Voice Performance
Georgia State University
2013.08 - 2015.05
Intern
The Muny
2013.01 - 2013.05
Intern
SIUE Radio Station
2013.01 - 2013.05
Executive Administrative Assistant
Fudge & Associates
2011.07 - 2017.07
Bachelor of Arts - Music Business, Business Administration, Voice
Southern Illinois University Edwardsville
2009.08 - 2013.05
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