EMS Software
Kayla White
Operations Executive Assistant
Houston,Texas
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Executive Operations Assistant
The Church Without Walls
Houston, TX
02.2022 - Current
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Used advanced software to prepare documents, reports and presentations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Developed and maintained automated alert systems for important deadlines.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Facilitated training and onboarding for incoming office staff.
- Organized and coordinated conferences and monthly meetings.
- Created expense reports, budgets and filing systems for management team.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Wrote reports, executive summaries and newsletters.
- Assisted in coordinating implementation of policies and practices across organization.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Led staff and vendors in providing high level of service for owner and guests.
- Took notes and dictation at meetings.
- Filed paperwork and organized computer-based information.
- Coordinated events and worked on ad hoc projects.
Consultant/Project Manager
Connections Incorporated | Illinois
Chicago
12.2013 - Current
- Prepare and present detailed status, risk and resource reports to management
- Communicated between customers and internal members regarding project details, including budget, estimates and timeline
- Communicate frequently to verify all parties are properly equipped with requirements, necessary tools and deadlines to meet restaurant development and renovation goals
- Established and updated project plans and clearly communicated objectives to management team
Administrative Assistant
The Episcopal Church of St. Peter & St
Atlanta, Georgia
08.2017 - 10.2019
- Streamlined processes to effectively track, order, and maintain inventory
- Manage executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements
- Greeted and proactively assisted visitors in a timely manner
- Prepare annual budget reports, consistently submitting prior to specified deadline
- Built trusted relationships with residents by getting to know them on a personal level and making their comfort a priority
- Troubleshoot network and production issues and perform root-cause analysis
- Run reports and prepare presentations on progress to management team
- Create and implement departmental policies, goals, and objects
- Answer multi-line phone system with warm, friendly demeanor
- Communicate with clients in-person and via phone and email, maintaining positive relationships and high client satisfaction
- Coordinate calendars, including catered meetings, travel arrangements and maintenance or service appointments
Executive Administrative Assistant
Fudge & Associates
Chicago, Illinois
07.2011 - 07.2017
- Run reports and prepare presentations on progress to management team
- Create and implement departmental policies, goals, and objects
- Answer multi-line phone system with warm, friendly demeanor
- Coached new employees on administrative procedures, company policies and performance standards
- Drafted professional business memos, letters and marketingcopy to support business objectives and growth
- Play an integral role in customer service and overall sales numbers
- Collaborated with corporate Director of Operations, regional GM and Shift Leads to pinpoint opportunities for streamlined processes
- Handle all post-event tasks, including sending thank-you notes to attendees
- Research, interpret, and ensure all federal laws are being adhered to
- Research, interpret, and ensure all federal laws are being adhered to
- Document all issues and executive corrective-action plan accordingly
- Record detailed messages and relay information quickly to proper source
Intern
The Muny
St. Louis, MO
01.2013 - 05.2013
- Sorted, organized and maintained files.
- Provided clerical support, addressing routine and special requirements.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Collaborated with team to optimize workflow and achieve objectives.
- Produced high-quality communications for internal and external use.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Prepared meeting rooms and materials and recorded important information.
- Interacted with customers by phone, email or in-person to provide information.
- Determined voices, instruments, harmonic structures, rhythms, tempos and tone balances required to achieve effects desired in each musical composition.
- Assigned and reviewed staff work in such areas as scoring, arranging and copying music.
- Positioned members within groups to obtain balance among instrumental or vocal sections.
Intern
SIUE Radio Station
Edwardsville, IL
01.2013 - 05.2013
- Sorted, organized and maintained files.
- Provided clerical support, addressing routine and special requirements.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Collaborated with team to optimize workflow and achieve objectives.
- Conferred with advertising partners to develop and deploy effective promotional strategies.
- Answered booth call line and took song suggestions or comments from listeners.
- Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly.
- Announced ads, song switches and breaking news segments for radio broadcasts.
- Facilitated live coverage of special events, promotions and sports matches.
- Built broadcast storylines to interest listeners and grow station audience.
- Interviewed show guests and moderated discussions.
Education
Master of Music - Voice Performance
Georgia State University
Atlanta, GA 08.2013 - 05.2015
Bachelor of Arts - Music Business, Business Administration, Voice
Southern Illinois University Edwardsville
Edwardsville, IL 08.2009 - 05.2013
Skills
Time Management, Writing Skills, Policy Development, Scheduling, Schedule Management, Research, SpreadsheetsCommunications, Project Management
60 WPM typing speed
Business writing
Multi-line phone proficiency
Advanced MS Office Suite
Filing and data archiving
Office management
Office administration
Business administration
Conference planning
Performance improvement
Staff Management
Mail handling
Financial services
Schedule & calendar planning
Travel accommodations
Employee training and development
Budgeting
Schedule Management
Proofreading
Report Development
Software
ACS Software
OnQ Software
Quickbooks
Timeline
Executive Operations Assistant
The Church Without Walls
02.2022 - Current
Administrative Assistant
The Episcopal Church of St. Peter & St
08.2017 - 10.2019
Consultant/Project Manager
Connections Incorporated | Illinois
12.2013 - Current
Master of Music - Voice Performance
Georgia State University
08.2013 - 05.2015
Intern
The Muny
01.2013 - 05.2013
Intern
SIUE Radio Station
01.2013 - 05.2013
Executive Administrative Assistant
Fudge & Associates
07.2011 - 07.2017
Bachelor of Arts - Music Business, Business Administration, Voice
Southern Illinois University Edwardsville
08.2009 - 05.2013