Kayla White
Houston,US
Summary
Personable Membership Coordinator well-trained to work successfully with all types of personalities and different cultures. Tactful individual liaises well and represents organization in positive light. Promoting exemplary skills in staff training, issue resolution and marketing support.
Overview
12
12
years of professional experience
Work History
Membership Coordinator
The Church Without Walls
2022.08 - Current
- Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
- Maintained membership database, ensuring that all information was current and accurate.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
- Diligently trained all staff employees and volunteers to be welcoming and helpful to members, which increased overall service expectations.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with members about resolved issues to maintain high standards of customer service.
- Created and maintained detailed database.
- Increased customer acquisitions by 30% through effective social media management, grassroots marketing and new member orientation.
Consultant/Project Manager
Connections Incorporated
2013.12 - Current
- Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
Operations Executive Assistant
The Church Without Walls
2022.02 - 2022.08
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Collaborated on operational support tasks to achieve common goal.
- Evaluated suppliers to maintain cost controls and improve operations.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Introduced new methods, practices, and systems to reduce turnaround time.
Administrative Assistant
The Episcopal Church of St. Peter & St. Paul
2017.08 - 2019.10
- Reviewed files, records and other documents to obtain information and respond to requests.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record member data.
Executive Assistant to CEO
Fudge & Associates
2011.07 - 2017.07
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Used advanced software to prepare documents, reports, and presentations.
Education
Master of Music - Voice Performance
Georgia State University
Atlanta, Georgia05.2015
Bachelor of Arts - Music Business, Business Administration
Southern Illinois University Edwardsville
Edwardsville, Illinois05.2013
Associate of Arts - Liberal Arts
South Suburban College
South Holland, Illinois05.2012
Skills
- Advertising Policy Development
- Database Management
- Written and Oral Communication
- Team Training
- Active Member Engagement
- Microsoft Office Proficiency
- Member Engagement
- Project Management
Languages
English
Timeline
Membership Coordinator
The Church Without Walls
2022.08 - Current
Operations Executive Assistant
The Church Without Walls
2022.02 - 2022.08
Administrative Assistant
The Episcopal Church of St. Peter & St. Paul
2017.08 - 2019.10
Consultant/Project Manager
Connections Incorporated
2013.12 - Current
Executive Assistant to CEO
Fudge & Associates
2011.07 - 2017.07
Master of Music - Voice Performance
Georgia State University
Bachelor of Arts - Music Business, Business Administration
Southern Illinois University Edwardsville
Associate of Arts - Liberal Arts
South Suburban College
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