Kayla White
Houston,US
Summary
Experienced and results-driven professional with a strong focus on business operations and customer engagement. Skilled in managing membership databases and fostering connections with members. Proven ability to implement strategies improving member retention rates and streamlining onboarding processes. Adept at coordinating successful events and providing exceptional support to meet diverse member needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Membership Coordinator
The Church Without Walls
08.2022 - Current
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
- Strengthened relationships with existing members by conducting regular check-ins and addressing their concerns efficiently.
- Collaborated with other departments to develop cross-functional initiatives that improved member engagement and loyalty.
- Developed comprehensive reports on membership statistics for presentation to management, informing strategic decision-making processes.
- Maintained up-to-date knowledge of product and service changes.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
Non-Profit Consultant
Connections Incorporated
12.2013 - Current
- Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
- Established clear project goals and objectives, providing a solid foundation for team success and consistent progress tracking.
- Facilitated stakeholder meetings to provide updates on project progress, addressing concerns promptly while building trust among key decision-makers involved in the process.
- Developed strategic plans for nonprofit organizations, resulting in increased community engagement and support.
Administrative Operations Assistant
The Church Without Walls
02.2022 - 08.2022
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
- Organized company events, meetings, and conferences to promote collaboration among employees and improve overall morale.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Collaborated on operational support tasks to achieve common goal.
- Evaluated suppliers to maintain cost controls and improve operations.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Reduced operational costs with careful budget management and resource allocation.
- Managed vendor relationships to ensure timely delivery of services and products while maintaining cost efficiency.
- Assisted executives with contract negotiations by drafting agreements, researching relevant regulations, and ensuring compliance with internal policies.
Administrative Assistant
The Episcopal Church of St. Peter & St. Paul
08.2017 - 10.2019
- Reviewed files, records and other documents to obtain information and respond to requests.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record member data.
Executive Assistant to CEO
Fudge & Associates
07.2011 - 07.2017
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Used advanced software to prepare documents, reports, and presentations.
Education
Master of Music - Voice Performance
Georgia State University
05.2015
Bachelor of Arts - Music Business, Business Administration
Southern Illinois University Edwardsville
05.2013
Associate of Arts - Liberal Arts
South Suburban College
05.2012
Skills
- Advertising Policy Development
- Database Management
- Team Training
- Active Member Engagement
- Microsoft Office Proficiency
- Verbal and written communication
- Project Management
- Active member engagement
- Issue resolution
- Time management
- Customer service
Certification
- How to Communicate with Tact and Professionalism Certificate of Completion, Fred Pryor Learning, November 2024
- Child Safety Training, Protect My Ministry, November 2023
- ShelbyNext Membership Training , ShelbyNext Resources, August 2022
- First Aid Certification, 2018
Timeline
Membership Coordinator
The Church Without Walls
08.2022 - Current
Administrative Operations Assistant
The Church Without Walls
02.2022 - 08.2022
Administrative Assistant
The Episcopal Church of St. Peter & St. Paul
08.2017 - 10.2019
Non-Profit Consultant
Connections Incorporated
12.2013 - Current
Executive Assistant to CEO
Fudge & Associates
07.2011 - 07.2017
Bachelor of Arts - Music Business, Business Administration
Southern Illinois University Edwardsville
Associate of Arts - Liberal Arts
South Suburban College
- How to Communicate with Tact and Professionalism Certificate of Completion, Fred Pryor Learning, November 2024
- Child Safety Training, Protect My Ministry, November 2023
- ShelbyNext Membership Training , ShelbyNext Resources, August 2022
- First Aid Certification, 2018
Master of Music - Voice Performance
Georgia State University
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