Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Kayla White

Houston

Summary

Multitalented professional with extensive experience in organizational support for senior executive teams. Proven expertise in office management, staff supervision, training, and event planning. Strong research and project support skills, complemented by exceptional organizational abilities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Ministry Assistant (Part-Time)

Chapelwood UMC Mercy Street
Houston
07.2025 - Current
  • Planned and organized church events and activities, enhancing community engagement.
  • Managed volunteer schedules to ensure adequate support for all programs.
  • Provided administrative support, including correspondence management and documentation oversight.
  • Coordinated logistics and prepared materials for worship services.
  • Updated event calendars with upcoming service details to improve communication.
  • Scheduled appointments for church members and visitors to facilitate engagement.
  • Generated invoices for payments from vendors related to ministry operations.
  • Managed website content and social media accounts to promote church initiatives.

Consultant (Part-Time)

Connections Incorporated
Chicago
12.2013 - Current
  • Analyzed client needs to provide tailored consulting solutions.
  • Developed strategic plans to improve operational efficiency for clients.
  • Facilitated workshops to educate teams on best practices and methodologies.
  • Managed project timelines and deliverables to ensure timely completion.
  • Collaborated with cross-functional teams to align objectives and strategies.
  • Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
  • Reviewed existing policies and procedures to suggest necessary improvements.
  • Audited company's legal documents to verify compliant policies and procedures.

Membership Coordinator

The Church Without Walls
Houston
08.2022 - 01.2025
  • Serve as a liaison to internal staff and community partners, offering guidance on federal, state, and county regulations related to membership services and program compliance.
  • Trained new staff and developed onboarding procedures and SOPs.
  • Maintain and update a detailed membership database, ensuring data accuracy and seamless communication with over 7,000 active members.
  • Collaborated cross-departmentally to support large-scale initiatives.
  • Conduct follow-up communications with members post-resolution to uphold excellent service standards and foster long-term relationships.
  • Deliver high-quality support by promptly addressing member concerns, demonstrating empathy, and resolving issues efficiently.
  • Oversaw event registration processes, tracked attendance, and contributed to the success of community engagement initiatives.
  • Utilized Microsoft Office Suite to manage reports, communications, and internal tracking systems with precision and efficiency.

Operations Executive Assistant

The Church Without Walls
Houston
02.2022 - 08.2022
  • Managed office systems including records, supplies, and budget tracking.
  • Prepared contracts and conducted research to support executive decisions.
  • Coordinated logistics for events and conferences.
  • Led process improvements that increased efficiency and reduced costs.
  • Tracked all invoices from all departments.

Clinic Coordinator

Katy ABA of Texas
Katy
08.2021 - 02.2022
  • Managed daily clinic operations to ensure smooth scheduling, therapist coordination, and patient flow.
  • Served as primary point of contact for parents, caregivers, and clients, delivering excellent customer service and communication.
  • Coordinated staff schedules and client appointments to optimize therapist availability and clinic efficiency.
  • Maintained client records, therapy notes, and documentation in compliance with HIPAA and internal quality standards.
  • Assisted with onboarding and training of new staff on clinic protocols, systems, and scheduling tools.
  • Processed intake paperwork, insurance authorizations, and billing information in collaboration with administrative and clinical teams.
  • Monitored inventory of clinical supplies and submitted orders to ensure adequate stock for therapy sessions.
  • Supported Board Certified Behavior Analysts (BCBAs) and Registered Behavior Technicians (RBTs) with logistical and clerical needs.

Administrative Assistant (Part-Time)

The Episcopal Church of St. Peter & St. Paul
Marietta
08.2017 - 10.2019
  • Handled multi-line phone systems, scheduling, and front office coordination.
  • Maintained digital and paper filing systems.
  • Coordinated shipping logistics, including package preparation, scheduling pickups, and managing courier services to ensure timely deliveries.
  • Trained and mentored new administrative staff on office procedures, policies, and performance expectations.
  • Identified process improvement opportunities and recommended changes to enhance administrative and customer service operations.
  • Created visually compelling PowerPoint presentations for internal communications and business development initiatives.
  • Monitored social media and digital sources to stay informed on relevant industry trends and updates.

Executive Assistant to CEO

Fudge & Associates
Chicago
07.2011 - 07.2017
  • Provided confidential, high-level administrative support to the CEO.
  • Managed travel arrangements, meetings, and correspondence.
  • Prepared financial statements and tracked department expenses.
  • Organized board meetings and corporate events.
  • Provided high-level administrative support to executives by managing calendars, coordinating meetings, and preparing detailed agendas and presentation materials.
  • Composed internal memos, executive correspondence, and polished business letters, ensuring professional tone and error-free content.
  • Trained and mentored new administrative staff, onboarding them with company policies, tools, and expectations.

Education

Master of Music - Opera Performance

Georgia State University
Atlanta, GA
05.2015

Bachelor of Arts - Music Business & Business Administration

Southern Illinois University Edwardsville
Edwardsville, IL
05.2013

Associate of Arts - Liberal Arts

South Suburban College
South Holland, IL
05.2012

Skills

  • Executive calendar and travel management
  • Project management
  • Meeting and event coordination
  • Office operations support
  • Confidential communication handling
  • Microsoft Office and Adobe proficiency
  • Data management
  • Verbal and written communication
  • Customer engagement
  • Workshop facilitation

Certification

  • Communicating with Tact & Professionalism, Fred Pryor, 2024
  • ShelbyNext Membership Training, 2022
  • Child Safety Training, 2023
  • First Aid Certified, 2018

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Ministry Assistant (Part-Time)

Chapelwood UMC Mercy Street
07.2025 - Current

Membership Coordinator

The Church Without Walls
08.2022 - 01.2025

Operations Executive Assistant

The Church Without Walls
02.2022 - 08.2022

Clinic Coordinator

Katy ABA of Texas
08.2021 - 02.2022

Administrative Assistant (Part-Time)

The Episcopal Church of St. Peter & St. Paul
08.2017 - 10.2019

Consultant (Part-Time)

Connections Incorporated
12.2013 - Current

Executive Assistant to CEO

Fudge & Associates
07.2011 - 07.2017

Master of Music - Opera Performance

Georgia State University

Bachelor of Arts - Music Business & Business Administration

Southern Illinois University Edwardsville

Associate of Arts - Liberal Arts

South Suburban College

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