Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Wickstrom

Kansas City,MO

Summary

Beginning as a barista at Hy-Vee's Caribou Coffee in 2014, I excelled at providing day to day customer service and quickly moved to shift supervisor where I was tasked with evaluating my team members strengths and coordinating shifts in addition to customer care. Shortly thereafter, I was promoted to Assistant Manager which allowed me to advocate for my staff, coordinate public events, and connect our product to the community

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Starbucks
04.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.

Assistant Manager

Hy-Vee (Caribou Coffee)
04.2014 - 04.2021


  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Established team priorities, maintained schedules and monitored performance.



Bank Teller

Great Southern Bank
08.2016 - 08.2017
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Education

Associate of Science -

Johnson County Community College
Overland Park, KS
05.2019

Skills

  • Production Management
  • Retail Operations
  • Guest Relations
  • Operational Excellence
  • Plan Projects
  • Task Delegation

Timeline

Shift Supervisor

Starbucks
04.2021 - Current

Bank Teller

Great Southern Bank
08.2016 - 08.2017

Assistant Manager

Hy-Vee (Caribou Coffee)
04.2014 - 04.2021

Associate of Science -

Johnson County Community College

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Kayla Wickstrom