Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Wier

11138 E Primrose Court Florence,AZ

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Brings strong critical thinking and troubleshooting skills to resolve issues and identify root causes.

Overview

6
6
years of professional experience

Work History

House Cleaner

Merry Maids
Lynnwood, WA
09.2021 - Current
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Cleaned homes following specific and detailed protocols and requests.

Customer Service Representative

Best Tire Center
Marysville, WA
08.2020 - 09.2021
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Consulted with customers to resolve service and billing issues.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Made outbound calls to obtain account information.

Shift Lead

Planet Fitness Gym
Marysville, WA
07.2019 - 08.2020
  • Set specific goals for projects to measure progress and evaluate end results.
  • Responded to customer inquiries and complaints in a professional manner.
  • Held performance reviews to identify and correct areas needing improvement.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Monitored operations and reviewed records and metrics to understand company performance.

Cashier

Cabela's
Marysville, WA
06.2018 - 05.2019
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Scanned items and checked pricing on cash register for accuracy.
  • Answered phone calls to assist customers with questions and orders.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Greeted customers and answered any questions they had about the store's products and services.

Education

Aces High School
Everett, WA
01-2015

Skills

  • Communication Skills
  • Troubleshooting
  • Customer Service
  • Documentation
  • Microsoft Windows
  • Microsoft Word
  • Problem Solving
  • Adaptability

Timeline

House Cleaner

Merry Maids
09.2021 - Current

Customer Service Representative

Best Tire Center
08.2020 - 09.2021

Shift Lead

Planet Fitness Gym
07.2019 - 08.2020

Cashier

Cabela's
06.2018 - 05.2019

Aces High School

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Kayla Wier