Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Kayla Jamie

Easley,SC

Summary

Dynamic Med Tech with a proven track record at Oakview Park, excelling in medication administration and patient monitoring. Developed tailored care plans that enhanced resident safety and well-being. Known for empathetic communication and effective team collaboration, consistently improving care quality and client satisfaction in high-pressure environments.

Overview

7
7
years of professional experience

Work History

MED TECH

Oakview Park
Greenville, SC
05.2023 - Current
  • Followed safety protocols to maintain a clean and organized work environment.
  • Implemented strategies to reduce falls in high risk areas of the residence.
  • Developed individualized care plans tailored to meet the needs of each resident.
  • Participated in cases and made key decisions regarding patient treatment.
  • Monitored and supported other residents providing patient care.
  • Administered medications under supervision of Registered Nurse.

Caregiver

Foothill Presbyterian retirement community
Easley, SC
01.2020 - 05.2023
  • Assisted clients with daily living activities and personal care tasks.
  • Monitored client health and reported changes to healthcare professionals.
  • Maintained a clean and safe living environment for clients.
  • Assisted in medication management and timely administration for clients.
  • Documented client progress and care plans in accordance with protocols.
  • Coordinated transportation for clients to medical appointments and social activities.
  • Trained new caregivers on procedures and client care practices.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.

Customer Service Representative

Alorica
Greenville, SC
01.2019 - 11.2019
  • Managed customer inquiries via phone and email
  • Supported customers with product knowledge and troubleshooting
  • Collaborated with team to enhance service procedures
  • Utilized computer systems to access accounts for research purposes.
  • Troubleshot technical issues related to products or services.
  • Assisted customers with product inquiries and service-related issues.
  • Processed customer orders and returns efficiently via company systems.
  • Resolved customer complaints promptly to ensure satisfaction and retention.
  • Collaborated with team members to improve service delivery methods.
  • Educated customers on product features and promotions effectively.
  • Handled high-volume calls while maintaining professionalism and courtesy.

Customer Service Representative Remote

Amazon
Greenville, SC
07.2018 - 02.2019
  • Coordinated project timelines and schedules across multiple remote teams.
  • Assisted in the preparation of project documentation and reports.
  • Managed communication between stakeholders to ensure project alignment.
  • Supported project managers in tracking deliverables and milestones.
  • Facilitated onboarding for new team members through training sessions.
  • Created and maintained shared resources for team collaboration and information sharing.
  • Created presentations for internal and external stakeholders regarding current projects' progress.
  • Maintained accurate records of expenses associated with each individual project.
  • Provided administrative support to the project team, including scheduling meetings, making travel arrangements, preparing agendas, taking meeting notes and distributing minutes.
  • Provided technical assistance related to software applications used by team members during their daily operations.
  • Generated invoices based on agreed upon terms between clients and vendors and company representatives.
  • Organized and maintained up-to-date records of project documents such as plans, budgets, progress reports and other related materials.

Education

GED -

MID FLORIDA TECH
Orlando, FL
05-2012

Skills

  • Medication administration
  • Patient monitoring
  • Care plan development
  • Safety protocols
  • Infection control
  • Health documentation
  • Client assessment
  • Team collaboration
  • Empathetic communication
  • Problem solving
  • Time management
  • Crisis intervention
  • Customer service

Affiliations

  • I love reading when i have the time I'm a mother of 2
  • I enjoy talking to people

Timeline

MED TECH

Oakview Park
05.2023 - Current

Caregiver

Foothill Presbyterian retirement community
01.2020 - 05.2023

Customer Service Representative

Alorica
01.2019 - 11.2019

Customer Service Representative Remote

Amazon
07.2018 - 02.2019

GED -

MID FLORIDA TECH

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