Kayla Williams
Brownsville,TX
Summary
Safety-conscious security team member with excellent communication skills and eye for detail. With 4 years of experience monitoring facility staff and visitors to maintain order and safety at all times. Demonstrated to learn new procedures and policies as these may change often. Willingness to take on added responsibilities to meet team goals as being hardworking and being detail oriented is a strength.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Hughes Network Systems LLC.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Retention Specialist
Dish Net
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Youth Care Worker
Southwest Key Programs
01.2019 - Current
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Designed safe and supportive environment for clients to discuss issues.
Security Monitor
Southwest Key Programs
12.2019 - Current
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Participated in staff meetings, special events, and professional development activities.
- Reported irregularities such as safety hazards to maintenance.
- Monitored employee activities, confirming compliance with security regulations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Worked independently and collaboratively to ensure our programs and clients are safe at all times.
- Submitted detailed reports on a daily basis to ensure compliance to assigned duties.
- Responded quickly to emergency situations to assess and deflect issues.
Education
High School Diploma -
Hanna Early College High School
Brownsville, TX06.2013
Skills
- Paperwork Processing
- Data Collection
- Scheduling
- Computer Proficiency
- Prioritization
- Professional Telephone Demeanor
- Conflict Resolution
- Client Relations
- Microsoft Excel
- Documentation
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Security Monitor
Southwest Key Programs
12.2019 - Current
Youth Care Worker
Southwest Key Programs
01.2019 - Current
Customer Service Representative
Hughes Network Systems LLC.
Customer Retention Specialist
Dish Net
High School Diploma -
Hanna Early College High School
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