Kayla Williams
Longview,TX
Summary
Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
HR Administrator
Vervent Card
10.2023 - Current
- Provided administrative support to the HR department, including maintaining personnel records and documentation
- Contributed to the development and maintenance of HR policies and procedures
- Processes required paperwork for employee transfers, changes in job classification, salary increases, and other related employment matters
- Facilitate open enrollment periods, communicating changes, and guiding employees through the enrollment process
- Manage leave programs, including FMLA, disability, and vacation, and ensure employees receive accurate and timely benefits during leaves
- Maintain and update HRIS and benefits administration systems to ensure data accuracy and efficiency
- Handle benefits-related inquiries and provide assistance to employees regarding plan details, claims, and coverage.
Human Resource Generalist
Vervent Card
02.2020 - 10.2023
- Manage the full range of HR processes including absence management, performance management, employee relations etc
- Day to day management of HR queries from the business
- Work with managers to address employee issues and assist with performance management
- Act as a liaison for employees on payroll, benefits and everyday issues.
Customer Service Manager
Total Card Inc
04.2017 - 02.2020
- Monitoring calls to improve quality, minimize errors and track call center staff performance
- Keeping an accurate record of all call center information and performance statistics
- Providing coaching and feedback to staff
- Maintaining daily and monthly under department standards
- Interviewing potential candidates for a variety of positions throughout call center.
Education
High School Diploma -
Longview High School
Certificate of Completion - Administrative Assistant
Panola College
12.2018
Certificate of Completion - Office Professional
Panola College
Carthage, TX12.2018
Skills
Benefits Administration
Microsoft Office Systems
HR policies development
Human Resources Information Systems (Paylocity)
Onboarding and Orientation
Employment law knowledge
FMLA Administration
Workers' Compensation Management
Unemployment Claims Handling
Employee Relations Management
Certification
- Administrative Assistant
- Office Professional
Timeline
HR Administrator
Vervent Card
10.2023 - Current
Human Resource Generalist
Vervent Card
02.2020 - 10.2023
Customer Service Manager
Total Card Inc
04.2017 - 02.2020
High School Diploma -
Longview High School
Certificate of Completion - Administrative Assistant
Panola College
Certificate of Completion - Office Professional
Panola College
- Administrative Assistant
- Office Professional
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