Kayla Williams
Memphis,MO
Summary
Professional with experience in patient relations, prepared to excel in this role. Skilled in managing patient interactions, coordinating medical appointments, and addressing inquiries with empathy and efficiency. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, exceptional communication, and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Patient Concierge
Kirby Pines Retirement Community
07.2023 - 10.2024
- Ensured HIPAA compliance while managing sensitive patient information for secure data handling practices.
- Assisted patients with navigating insurance processes, reducing confusion and financial stress surrounding healthcare expenses.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Responded to inquiries by directing calls to appropriate personnel.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Patient Service Representative
CareNet Health
03.2021 - 06.2023
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Answered incoming calls, scheduled appointments and update filed medical records.
Call Representative
Brother Usa
04.2019 - 02.2021
- Exceeded monthly targets for upselling additional services or products, contributing to overall company growth.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
- Recognized and documented trends in customer calls to facilitate process improvements.
Education
High School Diploma -
Power Center Academy High
Memphis, TN05-2018
Skills
- Strong organizational skills
- Healthcare system understanding
- Reliability and punctuality
- Patient confidentiality
- Exceptional communication
- Time management proficiency
- Data Collection
Timeline
Patient Concierge
Kirby Pines Retirement Community
07.2023 - 10.2024
Patient Service Representative
CareNet Health
03.2021 - 06.2023
Call Representative
Brother Usa
04.2019 - 02.2021
High School Diploma -
Power Center Academy High
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