Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Williams

Atlanta,GA

Summary

Shift Leader with 4 years of experience in leadership and customer service. Demonstrates strong skills in team management, cash handling, and coaching, fostering a positive and efficient work environment. Committed to maintaining high operational standards and enhancing team performance. Authorized to work in the US for any employer Positive, upbeat individual with knack for efficiency and teamwork. Possesses understanding of inventory management and warehouse operations, paired with strong organizational and problem-solving skills. Committed to ensuring smooth and timely operations to achieve high levels of productivity and customer satisfaction.

Overview

6
6
years of professional experience

Work History

FC Associate I, L1

Amazon
07.2024 - 01.2025
  • As an Amazon warehouse fulfillment associate, I play a crucial role in the company's logistics and supply chain operations
  • My primary responsibilities typically include:
  • Picking and Packing: Associates locate items in the warehouse, pick them according to orders, and pack them securely for shipment
  • Receiving Shipments: The unloading of incoming shipments, checking for accuracy, and storing products in designated areas
  • Inventory Management: Associates may help with inventory checks, ensuring that stock levels are accurate and reporting any discrepancies
  • Quality Control: I inspect products for damage or defects before packing and shipping
  • Operating Equipment: Depending on the warehouse, some associates may operate equipment like forklifts or pallet jacks (after receiving necessary training)
  • Maintaining Cleanliness: Keeping the work area clean and organized is important for safety and efficiency
  • Adhering to Safety Protocols: Ensuring compliance with safety standards and protocols to maintain a safe working environment
  • Meeting Performance Goals: as an Associate, we are often expected to meet specific productivity targets, such as the number of items picked or packed per hour
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
  • Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
  • Evaluated merchandise for irregularities, flaws or damage prior to packing.
  • Ensured proper labeling of products to facilitate easy identification during storage or retrieval processes.

Arden's Garden Shift Leader

Arden's Garden
04.2021 - 09.2022
  • Supervised shift operations ensuring smooth workflow and employee attendance, enhancing team efficiency
  • Led shift teams to meet daily sales targets, managed employee schedules, and resolved customer issues promptly, enhancing overall store performance
  • Supervised shift operations, ensured compliance with company policies, and executed cash drops, maintaining high operational standards
  • Worked closely with team members to cover absences and handle high-demand periods, fostering a supportive and efficient work environment
  • Monitored cash register accuracy and addressed discrepancies immediately, ensuring financial integrity and minimizing losses
  • Facilitated team training sessions, improving employee skill sets and boosting overall productivity
  • Implemented daily checklists for shift tasks, increasing task completion rate and operational efficiency
  • Completed cash and credit card transactions accurately using POS software.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Crew Member

Tropical Smoothie Cafe
01.2020 - 01.2021
  • Provided exceptional customer service, ensuring a positive dining experience
  • Prepared food and smoothies to brand standards, maintaining quality and consistency
  • Adhered to strict sanitation practices, enhancing food safety
  • Managed cash transactions accurately, maintaining financial integrity
  • Maintained cleanliness and organization in all areas of the café, promoting a welcoming environment
  • Effectively collaborates with team members to ensure smooth operations and exceptional customer satisfaction
  • Consistently meets and exceeds daily sales targets through efficient service and upselling techniques
  • Proactively engages with customers to create a welcoming atmosphere, enhancing overall dining experience
  • Meticulously follows brand standards for food preparation, maintaining high quality and consistency
  • Adheres to all safety and sanitation protocols, ensuring a clean and safe environment for both staff and customers
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Assistant Cheerleading Coach

Ridgeview Charter Middle School
07.2020 - 12.2020
  • Supported head coach in training sessions, enhancing team performance through effective drills
  • Facilitated team communication, resulting in improved coordination and morale
  • Organized practice schedules, ensuring efficient use of time and resources
  • Collaborated with head coach to achieve team goals, contributing to competition readiness
  • Motivated students, fostering a positive and inclusive team environment
  • Led cheerleading practice sessions, fostering team spirit and improving performance through innovative drills
  • Worked closely with the Head Coach to align training strategies, contributing to team success and cohesiveness
  • Implemented motivational techniques that increased team morale, resulting in higher performance at competitions
  • Provided individual support to team members, addressing their unique needs to enhance overall team effectiveness
  • Organized and managed practice schedules, ensuring efficient use of time and resources to maximize training outcomes
  • Provided motivational support, fostering a positive environment for athletes to grow personally and athletically.
  • Assisted head coach in coordinating practice schedules, leading to a more organized and efficient use of time.
  • Incorporated goal-setting activities into practice sessions, encouraging athletes to strive for continuous growth both on and off the mat.

Crew Member

Bojangles'
04.2019 - 09.2019
  • Took orders and delivered food and drinks, ensuring quick and accurate service for customer satisfaction
  • Processed customer payments efficiently, reducing wait times and improving cash register accuracy
  • Maintained cleanliness of dining areas, enhancing the dining experience for new patrons
  • Completed additional tasks as needed, contributing to overall team effectiveness and restaurant operations
  • Assisted team in maintaining cleanliness and readiness of dining area, ensuring a positive customer experience
  • Completed side tasks meticulously, supporting smooth restaurant operations and enhancing service quality
  • Welcomed and served customers with a positive attitude, fostering a friendly and inviting atmosphere
  • Helped colleagues during peak hours, ensuring efficient service and teamwork, resulting in improved customer satisfaction
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.

Education

High school diploma -

Riverwood International Charter School
Sandy Springs
05.2022

Skills

  • Retail sales
  • Customer service
  • Sales
  • Typing
  • Cash Handling
  • Data Entry
  • Time Management
  • Phone Etiquette
  • POS
  • Computer Operation
  • Administrative Experience
  • Microsoft Word
  • Microsoft Excel
  • Computer Skills
  • Stock replenishment
  • Workplace organization
  • Time management
  • Quality control
  • Inventory management
  • Team collaboration
  • Safety compliance
  • Hand-eye coordination
  • Space utilization
  • Quick learner
  • Critical thinking
  • Decision-making
  • Excellent communication
  • Motivated team player
  • Physical stamina
  • Cash register operations
  • Order fulfillment
  • Records updating

Timeline

FC Associate I, L1

Amazon
07.2024 - 01.2025

Arden's Garden Shift Leader

Arden's Garden
04.2021 - 09.2022

Assistant Cheerleading Coach

Ridgeview Charter Middle School
07.2020 - 12.2020

Crew Member

Tropical Smoothie Cafe
01.2020 - 01.2021

Crew Member

Bojangles'
04.2019 - 09.2019

High school diploma -

Riverwood International Charter School

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Kayla Williams