Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Williams

Seattle

Summary

Resourceful professional offering excellent communication and problem-solving skills. Experienced in quickly assessing customer needs and providing appropriate solutions. Knowledgeable in telephone system operations and troubleshooting communication issues. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

Overview

7
7
years of professional experience

Work History

Pension Processor

Western Conference Teamster Pension Trust
09.2024 - Current
  • Supported team members in their tasks, contributing to overall team success.
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Maintained accurate records and ensured timely completion of all necessary paperwork.
  • Enhanced team collaboration, sharing best practices for efficient processing techniques.
  • Received and reviewed incoming documents and materials.
  • Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
  • Provided outstanding customer service by promptly addressing inquiries and resolving issues.
  • Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
  • Reduced errors with meticulous attention to detail and thorough review of documentation.
  • Utilized strong analytical skills to identify potential risks or discrepancies within processed documents quickly.

Hairstylist

Defined Salon
07.2018 - Current
  • Developed strong customer service skills by providing excellent client consultations.
  • Created an inviting atmosphere by engaging in friendly conversations with customers.
  • Effectively managed time between multiple appointments to ensure customer satisfaction.
  • Efficiently handled cash transactions while processing payments accurately.

Switchboard Operator

Northwest administrators inc.
08.2022 - 09.2024
  • Exhibited exceptional problem solving skills by resolving conflicts between parties over the phone.
  • Assisted in coordinating conference calls for departments and employees by connecting participants together.
  • Operated office equipment such as computers, fax machines, scanners, proficiently.

Phone Clerk

Northwest administrators inc.
01.2021 - 08.2022
  • Adapted quickly to new systems, processes, and technologies related to telephone operations.
  • Performed detailed account maintenance as needed including updating contact information and payment details.
  • Fostered positive relationships between the organization and its clients through courteous interactions.
  • Cultivated a professional demeanor when interacting with customers over the phone.
  • Managed incoming calls efficiently by utilizing call forwarding capabilities.

Education

Associate in Arts (A.A.) - Communication

Yavapai college
Prescott, AZ
05.2020

Certification - Cosmetology Business

Gary Manuel Aveda
Seattle, WA
01.2017

Skills

  • Professional Communication
  • Strong Telephone Etiquette
  • Effective Customer Service
  • Administrative Duties
  • Switchboard Operations
  • Typing Skills
  • Email Correspondence
  • Critical thinking
  • Multitasking and organizing
  • Microsoft Excel
  • Data entry

Timeline

Pension Processor

Western Conference Teamster Pension Trust
09.2024 - Current

Switchboard Operator

Northwest administrators inc.
08.2022 - 09.2024

Phone Clerk

Northwest administrators inc.
01.2021 - 08.2022

Hairstylist

Defined Salon
07.2018 - Current

Certification - Cosmetology Business

Gary Manuel Aveda

Associate in Arts (A.A.) - Communication

Yavapai college

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