Results-driven supervisor with over 5+ years of experience in gaming and retail industries. Dedicated to enhancing customer satisfaction and team performance. Acknowledged for exceptional service and technical support, successfully streamlining operations to elevate guest experiences. Proficient in training and mentoring staff, fostering a collaborative work environment. Currently pursuing a Bachelor's degree in Psychology. Equipped with strong organizational and communication skills to drive operational success.
Hi, I’m
Kayla Williams
Chicago,IL
Summary
Overview
8
years of professional experience
Work History
Ameristar East Chicago
Dual Rate Supervisor/ Slots
05.2021 - Current
Job overview
- Primary job responsibilities shall be as a Slot Attendant.
- Report as needed to fulfill the job responsibilities as a Shift Supervisor.
- Establish and maintain professional and courteous guest and employee relations.
- Respond quickly and courteously to requests for service.
- Provide cash exchanges and payouts to guests following jackpot procedures.
- Maintain an accurate accounting of the funds.
- Perform minor machine maintenance such as loading paper, ribbon, or repairing bill jams.
- Maintain a visual presence on the casino floor.
- Assume the duties of another Shift Supervisor in his or her absence.
- Take effective measures to ensure the shift runs smoothly.
Horseshoe Hammond Casino
Retail Sales Associate
02.2019 - 05.2022
Job overview
- Stocked shelves and counters, ensuring optimal product availability and presentation.
- Arranged advertising displays, boosting customer engagement and sales.
- Accurately tagged prices on merchandise, maintaining inventory control.
- Assisted customers with selections and inquiries, enhancing shopping experience.
- Processed payments and handled cash transactions, ensuring accurate cash records.
- Trained new hires on sales techniques, improving team performance and customer satisfaction.
Richard J. Daley College
Front Desk Receptionist
08.2017 - 05.2019
Job overview
- Greeted and welcomed visitors, providing a positive first impression of the company.
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments.
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management.
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources.
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies.
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence.
Education
National Louis UniversityWheeling, IL
Bachelor's degree from Psychology
05-2028
University Overview
Carver Military Academy High SchoolChicago, IL
High school diploma
06.2016
University Overview
Skills
- Microsoft Office
- Customer Service
- Typing
- Organizational skills
- Phone triage
- Retail sales
- Appointment scheduling
- Scheduling coordination
- Operational efficiency
- Time management
- Team leadership
- Staff management
Timeline
Dual Rate Supervisor/ Slots
Ameristar East Chicago
05.2021 - Current
Retail Sales Associate
Horseshoe Hammond Casino
02.2019 - 05.2022
Front Desk Receptionist
Richard J. Daley College
08.2017 - 05.2019
Carver Military Academy High School
High school diploma
National Louis University
Bachelor's degree from Psychology
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