Kayla Williams
Spring,Tx
Summary
I am a goal-oriented person with a strong work ethic. I know the importance of communication and efficiency. I also have years of experience in customer/guest services, and I work well with the others. I have learned over the years how to effectively multitask and how to take care of situations that may arise in the workplace.
Overview
3
3
years of professional experience
Work History
ASR II (AMBULATORY SERVICE REP II)
KELSY-SEYBOLD CLINIC
11.2024 - Current
- Provide customer service during patient check-in and checkout, ensuring accurate registration and a smooth patient experience.
- Responsible verifying insurance, processing payments and handling financial transactions with accuracy and confidentially.
- Manage incoming clinic calls, offering information and assistance to both patients and staff. Using Epic healthcare system
- Register patients across multiple specialties and proactively review upcoming schedules to help maintain efficient clinic operations and reduce delays.
ADMISSIONS REPRESENTATIVE
RC HEALTH SERVICES
10.2023 - 11.2024
- Representative in the EMT Enrollment Department providing accurate information and guidance to potential students.
- Conducted follow-up calls, addressed inquiries about program details and enrollment, and ensured callers were directed to the appropriate departments for efficient support.
- Maintained a high level of customer service and clear communication to meet the needs of potential students.
CUSTOMER SERVICE ASSOCIATE
PANERA BREAD
07.2022 - 07.2023
- Handled front desk duties, including taking orders, processing payments, and providing friendly, efficient customer service.
Education
Diploma -
KLEIN HIGH SCHOOL
Skills
- Strong communicator
- Proficient in Microsoft Outlook
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Proficient in Microsoft PowerPoint
- Strong customer service
- Organized
- Able to Multitask
- Problem Solver
- Phone etiquette
- Strong listener
- Data entry and collection
- Medical customer service
- Computers
- Confidentiality
- Patient registration
- Epic healthcare system
- Insurance verification
Volunteer Experience
Harris System Health, Assisted with event setup by organizing and preparing booths to ensure they were fully stocked and presentable. Engaged with attendees by providing clear information about the organization in a professional and approachable manner to promote awareness and answer any questions.
Timeline
ASR II (AMBULATORY SERVICE REP II)
KELSY-SEYBOLD CLINIC
11.2024 - Current
ADMISSIONS REPRESENTATIVE
RC HEALTH SERVICES
10.2023 - 11.2024
CUSTOMER SERVICE ASSOCIATE
PANERA BREAD
07.2022 - 07.2023
Diploma -
KLEIN HIGH SCHOOL
Similar Profiles
AMBER BROWNEAMBER BROWNE
RN Supervisor – Primary Care and Specialty at Kelsey-Seybold Clinic (River Oaks)RN Supervisor – Primary Care and Specialty at Kelsey-Seybold Clinic (River Oaks)
Katherine OwenKatherine Owen
Senior Director, Nursing Services at Kelsey-Seybold ClinicSenior Director, Nursing Services at Kelsey-Seybold Clinic
Sheba WashingtonSheba Washington
RN Coordinator at Kelsey-Seybold ClinicRN Coordinator at Kelsey-Seybold Clinic
Emma WildeEmma Wilde
High School Family and Consumer Sciences Teacher at Cypress Fairbanks ISDHigh School Family and Consumer Sciences Teacher at Cypress Fairbanks ISD
Angela Bryce-ThurtonAngela Bryce-Thurton
Inflight AQP Instructor Evaluator at United AirlinesInflight AQP Instructor Evaluator at United Airlines