Kayla Willis
Schenectady,NY
Summary
Professional and reliable logistics worker with strong track record in handling packages efficiently and safely. Skilled in operating various equipment, maintaining accurate records, and ensuring timely deliveries. Strong focus on collaboration and adaptability, consistently meeting operational goals and contributing to team success. Known for dependability, problem-solving abilities, and effective communication in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Package Handler
FedEx
07.2025 - Current
- Followed safety protocols to maintain a secure work environment.
- Assisted in loading and unloading packages from delivery trucks.
- Collaborated with team members to meet daily operational goals.
- Adapted to varying workloads while maintaining quality standards.
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Quality Assurance
FedEx
09.2022 - 11.2023
- Implemented quality assurance measures throughout project lifecycles, resulting in consistently high-quality deliverables.
- Implemented quality assurance best practices, resulting in reduced defects and improved product reliability.
- Supported quality assurance initiatives, conducting regular inspections to maintain high product standards.
- Implemented quality assurance measures to improve overall product reliability and customer satisfaction.
- Completed quality assurance reviews and final inspections.
Cleaning Crew Manager
H&H Aircraft Services
01.2019 - 11.2022
- Supervised daily cleaning operations to ensure compliance with safety and quality standards.
- Trained and mentored team members on effective cleaning techniques and equipment usage.
- Developed and implemented cleaning schedules to optimize workflow efficiency.
- Conducted regular inspections to maintain high cleanliness standards in aircraft facilities.
- Led safety training sessions to promote a culture of safety within the team.
- Resolved conflicts and addressed performance issues, fostering a positive work environment for staff.
Executive Housekeeper
Tharaldson Hospitality
05.2018 - 02.2019
- Supervised housekeeping staff to ensure adherence to quality standards and operational procedures.
- Implemented training programs for new hires, enhancing team efficiency and service consistency.
- Coordinated room inspections to maintain high cleanliness levels and guest satisfaction ratings.
- Developed cleaning schedules to optimize workflow and resource allocation across multiple properties.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
Front Desk Receptionist
Golden Circle Inn & Suites
05.2017 - 02.2018
- Managed guest check-in and check-out processes to ensure smooth operations.
- Coordinated room assignments and special requests, enhancing guest satisfaction.
- Handled multi-line phone systems, directing calls efficiently to appropriate departments.
- Processed reservations and maintained booking systems for optimal occupancy rates.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Dispatcher
Midway Taxi
11.2013 - 03.2014
- Coordinated logistics and dispatch operations to ensure timely delivery of services.
- Managed communications between drivers, clients, and management to optimize routing efficiency.
- Implemented process improvements that enhanced operational workflows and reduced delays.
Education
GED -
Washington Irving
Schenectady, NYSkills
- Physical strength
- Collaborative teamwork
- Warehouse safety protocols
- Timely package handling
- Flexible in dynamic environments
- Maintaining workplace cleanliness
- Knowledge of OSHA regulations
- Eager to learn
- Detail-oriented approach
- Strategic decision-making
Timeline
Package Handler
FedEx
07.2025 - Current
Quality Assurance
FedEx
09.2022 - 11.2023
Cleaning Crew Manager
H&H Aircraft Services
01.2019 - 11.2022
Executive Housekeeper
Tharaldson Hospitality
05.2018 - 02.2019
Front Desk Receptionist
Golden Circle Inn & Suites
05.2017 - 02.2018
Dispatcher
Midway Taxi
11.2013 - 03.2014
GED -
Washington Irving