Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Wills

Cincinnati,OH

Summary

Professional, reliable team player with background in customer service and operations in fast-paced environments. Known for enhancing team collaboration and achieving results through adaptability and effective communication. Skilled in managing inventory, providing excellent customer service, and maintaining clean and safe workspace.

Overview

7
7
years of professional experience

Work History

Barista/Bartender

Upside Brew
03.2024 - Current
  • Efficiently manage and fulfill customer orders.
  • Provided expert product knowledge and recommendations.
  • Upheld workspace tidiness and systematic order.
  • Executed efficient stocking procedures to maintain organized storage spaces.
  • Memorized coffee, cocktail, and food recipes
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.

Barista

Joseph-Beth Booksellers
02.2024 - 08.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Sales Associate

Earthganics
08.2023 - 02.2024
  • Showcased in-depth knowledge of all product ingredients.
  • Effectively answer customers questions and concerns
  • Recommended best-fit products based on customer requirements.
  • Handle POS system and cash sales
  • Monitored and replenished product levels in all areas.
  • Built relationships with customers to encourage repeat business.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Curbside

Meijer
01.2022 - 08.2023
  • Located items efficiently and shopped for customer orders.
  • Selected optimal alternatives for out-of-stock items.
  • Guaranteed compliance with food safety and quality controls for each item.
  • Greeting customers, answering questions, making recommendations, accepting orders and payment
  • Maintain awareness of current promotional events and offers.
  • Adapted swiftly to demanding and fast-paced conditions.
  • Guaranteed highest quality standards for all items.
  • Lift heavy items, walk/stand for long periods of time, pull/push and use appliances/carts etc

Barista/Cashier

The Spot Coffee and Finery
03.2021 - 11.2021
  • Efficiently processed customer orders, accommodating specific requests.
  • Achieved expertise in product-specific recipe memorization.
  • Accurately used espresso machine, milk frother, blenders, ovens, etc
  • Excelled in a fast-paced atmosphere, coordinating various tasks concurrently.
  • Communicated effectively with coworkers about process status.
  • Ensured that each item met food safety and quality controls
  • Greeted customers, answered questions, made recommendations, accepted orders and payment
  • Recorded detailed vendor sales and inventory data consistently.
  • Cleaned and restocked the workstation and ensured all equipment is sanitized and prepared for the next shift

Stock Associate

American Eagle Outfitters
10.2019 - 04.2021
  • Greeted customers, answered questions, made size/fit recommendations, accepted orders and payment
  • Organized and recorded data for stock levels and shipment activities.
  • Received incoming shipments.
  • Scanned and systematically labeled all items in stock.
  • Maintained orderly stock room setup.
  • Answered specific questions garnered to individual size, fit, and preferences
  • Stayed knowledgeable about all products, sales, and product availabilities both in-store, and online
  • Changed out products, sale tags, shelving, marketing, etc./ Floor-set

Server/Hostess

Preservation Station Family Restaurant
04.2018 - 10.2019
  • Monitored adherence to food safety regulations and quality protocols.
  • Greeted customers, answering questions, making recommendations, taking orders and payment
  • Ensured cleanliness and restocked supplies at the end of shifts.
  • Adapted approach catering to diverse client demands ensuring satisfaction.
  • Efficiently relayed order details and customer requests to colleagues.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.

Education

High school diploma -

Apollo High School
Owensboro, KY
05.2021

Skills

  • Time management
  • Attention to detail
  • Team player
  • Cash handling
  • Adaptive and creative
  • Safe food handling
  • POS systems
  • Menu memorization
  • Hospitality service expertise
  • Coffee expertise
  • Inventory management
  • Up-selling
  • Verbal and written communication
  • Engaging writing style
  • Flexible creative approach
  • Goal oriented
  • Stocking and receiving
  • Inventory control
  • Workplace safety
  • Critical thinking

Timeline

Barista/Bartender

Upside Brew
03.2024 - Current

Barista

Joseph-Beth Booksellers
02.2024 - 08.2024

Sales Associate

Earthganics
08.2023 - 02.2024

Curbside

Meijer
01.2022 - 08.2023

Barista/Cashier

The Spot Coffee and Finery
03.2021 - 11.2021

Stock Associate

American Eagle Outfitters
10.2019 - 04.2021

Server/Hostess

Preservation Station Family Restaurant
04.2018 - 10.2019

High school diploma -

Apollo High School

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Kayla Wills