Kayla Wilson
Gonzales,LA
Summary
I have a strong background in customer service, and I am highly skilled in building relationships with clients and developing tailored solutions to meet their needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician (CPhT)
Elayn Hunt Correctional Institution
10.2023 - 10.2024
- Fills unit dose cassettes; verifies the amount of medication in the cassettes and the patient number (reviewed by a licensed pharmacist)
- Pre-packages unit dose medication; Prepares sterile compounds; packages individual prescription doses for dispensing by a licensed pharmacist
- Prepares and maintains patient medication profiles
- Assist in the orientation and training of pharmacy staff and students as directed by a licensed pharmacist
- Mails out-dated drugs to drug companies
- Cleans and disinfects pharmaceutical equipment
Externship
Lagniappe Pharmacy
04.2023 - 05.2023
- 160 hours experience under the direct supervision of a Pharmacist
Manager Trainee
Tower Loan
10.2021 - 04.2022
- Worked closely with customers to understand needs and resolve diverse issues
- Collaborated with other managers to plan and direct organizational tasks
- Assisted with opening and closing of retail branch office
- Assisted in sales, customer service and human resources objectives to increase experience and gain broad company perspective
E-Commerce Personal Shopper
Walmart
01.2019 - 05.2021
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
- Secured and stored items until customer pickup
- Assisted teammates with daily tasks during peak periods
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips
Cashier
Cafe Du Monde
08.2018 - 12.2019
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Answered customer questions and provided store information
- Delivered high level of customer service to patrons using active listening and engagement skills
Cashier /Sales Associate
Gap Outlet
02.2016 - 05.2017
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Helped customers by answering questions and locating merchandise
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
Education
Southeastern University
Hammond, LaCertified in Pharmacy Technician -
Fortis College
Baton Rouge05.2023
High School -
Donaldsonville High School
Donaldsonville, LA05.2018
Skills
- Recruitment and Hiring
- Hiring and Training
- Purchasing and Planning
- Calculations
- Compounding
- Chemistry Basics
- Prescription Language
- Computer Applications
- Microsoft Word
- Excel
- Medical Terminology
- Anatomy
- Physiology
- Drug Classifications
- Trade Names
- Generic Names
- Documentation
- Reporting
- Complex Problem Solving
- Microbiology
- Antibiotics
- Anti-Viral
- Pharmacy Inventory
- Stock Management
- Cost Analysis
- Savings
- Pharmacology
- Dosage Forms
- Routes of Administration
- Drug Actions
- Drug Uses
- Drug Interactions
- Pharmacy Law
- Ethics
- Regulatory Standards
- OBRA 90 Regulations
- HIPAA Compliance
- OSHA Compliance
- Pharmacy Billing
- Insurance Processing
- Claims Processing
- Customer Service
- Customer Care Professionalism
- Compliance
Certification
CPR Certification
Timeline
Certified Pharmacy Technician (CPhT)
Elayn Hunt Correctional Institution
10.2023 - 10.2024
Externship
Lagniappe Pharmacy
04.2023 - 05.2023
Manager Trainee
Tower Loan
10.2021 - 04.2022
E-Commerce Personal Shopper
Walmart
01.2019 - 05.2021
Cashier
Cafe Du Monde
08.2018 - 12.2019
Cashier /Sales Associate
Gap Outlet
02.2016 - 05.2017
Southeastern University
Certified in Pharmacy Technician -
Fortis College
High School -
Donaldsonville High School
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