Kayla Wilson
Adams,MA
Summary
Resourceful Catering and Events Manager known for high productivity and efficient task completion. Possess specialized skills in event planning, menu development,inventory management and vendor relations. Excel in communication, time management, and problem-solving, ensuring seamless event execution and superior client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Catering and Events Manager
Center Plate
Stockbridge, MA
08.2022 - Current
- Supervised event staff to ensure quality service at all times during events.
- Performed day-of coordination tasks such as setup and breakdown, room layout, decorating.
- Implemented strategies to increase customer satisfaction ratings after each event.
- Monitored inventory levels of supplies needed for catering operations.
- Responded promptly to customer inquiries or complaints regarding catering services provided.
- Evaluated employee performance against established goals on a regular basis.
- Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.
- Assembled creative and innovative event attractions based on internal capabilities or outsourced to qualified vendors.
- Coached and counseled employees to reflect company service standards and procedures.
- Ensured compliance with health, safety, and legal regulations, minimizing risk and liability for all events.
- Facilitated smooth on-site operations, resolving unforeseen issues promptly to avoid disruptions.
- Crafted and disseminated event briefing materials for presenters, staff, and volunteers.
- Managed event timelines, ensuring all milestones are met and communicated to relevant parties.
- Implemented innovative event themes and concepts, enhancing attendee engagement and experience.
- Enhanced attendee experience through meticulous attention to detail in event design and customer service protocols.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Distributed food to service staff for prompt delivery to customers.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Resolved problems or concerns to satisfaction of involved parties.
- Delegated work to staff, setting priorities and goals.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Assisted staff by serving food and beverages or bussing tables.
- Explained goals and expectations required of trainees.
Lift Operator
Jiminy Peak Mountain Resort
Hancock, MA
12.2021 - 03.2022
- Inspected ski lift equipment and reported any malfunctions or damage to supervisor.
- Assisted customers with loading and unloading of the ski lift.
- Provided detailed instructions on how to safely use the ski lift.
- Monitored customer safety while riding the ski lift by ensuring proper seating position and adherence to safety rules.
- Ensured that all riders had valid tickets before operating the ski lift.
- Maintained a clean and organized work area around the ski lift area.
- Operated controls to start, stop, regulate speed of chairlift according to established procedures.
- Responded promptly and appropriately to emergency situations related to the ski lift operations.
- Reported any suspicious behavior or activity occurring in the vicinity of the ski lift.
- Assisted customers with questions or concerns related to their ride on the ski lift.
- Followed all company policies and procedures regarding safety protocols for operating a ski lift.
- Managed traffic flow at loading areas and communicated effectively with patrons during peak hours of operation.
- Conducted pre-operational checks on equipment prior to each shift start up procedure including visual inspections for wear and tear, checking brakes..
- Checked weather conditions regularly throughout shift for potential changes in operational requirements due to inclement weather or other environmental factors.
- Stopped operation immediately when necessary due to hazardous conditions or malfunctioning equipment.
- Trained new employees on safe operating procedures for running a ski lift.
- Notified supervisor if there were any irregularities noticed during daily inspections or operations of the ski lifts.
- Adhered strictly to all local laws governing safe operation of a Ski Lift.
- Shoveled and raked snow and removed ice to maintain clear lift access.
- Assisted guests with loading chairlifts, scanning tickets and resolving ticket issues.
- Oversaw guest adherence to ski and ride policies to reduce injuries.
- Educated guests on snow conditions, run closures, and weather forecasts.
- Maintained knowledge of rules, procedures and policies regarding operating and riding lifts.
- Performed prompt post-operation shutdown procedures.
- Responded to emergencies in calm and helpful way.
- Started lift each morning and performed safety inspections.
- Monitored load and unload ramps and organized lift stations.
- Worked with ski and board instructors to load classes on and off lifts.
- Greeted guests and addressed pertinent issues.
- Assisted in the training of new lift operators, imparting key operational procedures and safety protocols.
Delivery Driver/Team Member
Papa Gino's
Pittsfield, MA
01.2021 - 10.2021
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Tracked stock levels on a daily basis to identify shortages or overages.
- Monitored expiration dates on food items for freshness assurance.
- Developed positive customer relationships through friendly greeting and excellent service.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Looked for ways to go above and beyond job requirements.
- Trained new team members using approved training materials and information.
Education
Some College (No Degree) - Business Administration
Berkshire Community College
Pittsfield, MASkills
- Team leadership and supervision
- Catering Coordination
- Cross-functional teams leadership
- Event staff management
- Customer service-driven
- Managing events start to finish
- Guest Relations
- Project Management
Certification
- TIPS Certification 2022
Timeline
Catering and Events Manager
Center Plate
08.2022 - Current
Lift Operator
Jiminy Peak Mountain Resort
12.2021 - 03.2022
Delivery Driver/Team Member
Papa Gino's
01.2021 - 10.2021
- TIPS Certification 2022
Some College (No Degree) - Business Administration
Berkshire Community College
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