Kayla Wilson
Phoenix,AZ
Overview
7
7
years of professional experience
Work History
Clinical Research Coordinator
Mayo Clinic Hospital
Phoenix, AZ
01.2025 - Current
- Monitored patient progress throughout trials, addressing concerns promptly to ensure participant safety and data integrity.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Gathered, processed, and shipped lab specimens.
Front Desk Lead
Massage Envy Spa
Glendale, AZ
05.2021 - 01.2025
- Provided positive customer service to new , and existing customers
- Educated clients on current promotional offers and products using persuasive selling tactics
- Achieved or exceeded company sales quotas
- Greeted clients and managed scheduling, demonstrating strong organizational and multitasking skills.
- Communicated effectively with clients and staff, resolving issues with professionalism and patience.
- Maintained records and office systems, showing attention to detail and responsibility—skills transferable to classroom management.
Restaurant Team Member
Tapatio Cliffs Resort
Phoenix , Az
04.2019 - 12.2020
- Delivered exceptional customer service in high-pressure environments, enhancing guest satisfaction and loyalty.
- Greeted guests pleasantly and answered menu questions.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Diploma -
Coronado Hugh School
Scottsdale, AZ05.2023
Skills
- Ability to work under pressure
- Communication skills
- Problem solving
- Efficiency
Timeline
Clinical Research Coordinator
Mayo Clinic Hospital
01.2025 - Current
Front Desk Lead
Massage Envy Spa
05.2021 - 01.2025
Restaurant Team Member
Tapatio Cliffs Resort
04.2019 - 12.2020
Diploma -
Coronado Hugh School