Kayla Wilson
Orlando
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Insurance Advisor
Insurance Supermarket
Orlando
09.2025 - Current
- Achieved quarterly sales and retention targets through successful upselling of insurance products.
- Performed data entry into computer systems to update account information.
- Guided prospects and policyholders on coverage options, limits, and regulations.
- Resolved inquiries by clarifying coverage details for potential policyholders.
- Reviewed existing insurance policies, addressing discrepancies to ensure compliance.
- Processed payments from customers using Point Of Sale systems or other payment processing methods.
- Generated accurate quotes utilizing detailed analysis of risk information.
- Identified cross-selling opportunities within customer base to enhance revenue streams.
- Interacted with customers to assess unique needs for improved service alignment.
- Utilized handheld computers for data entry during field work.
- Assisted customers with billing issues and payment processing.
- Interfaced with third-party vendors regarding payment processing and other administrative matters.
Health Insurance Advisor
fym financial
Hollywood
12.2024 - 06.2025
- Educated clients on health insurance options, benefits, and policy details.
- Performed data entry tasks such as entering customer information into databases accurately.
- Processed applications for health insurance policies and ensured accuracy of information provided.
- Assessed customer needs and provided tailored solutions for their individual healthcare requirements.
- Provided advice and guidance to customers regarding health insurance plans, coverage options, and benefits.
- Collaborated with other departments within the organization to ensure smooth functioning of operations.
Senior Insurance Agent
senior unity
Hollywood
02.2024 - 08.2024
- Engaged customers via inbound and outbound calls to address product inquiries.
- Resolved customer objections and issues during sales conversations promptly.
- Participated in training sessions to strengthen product knowledge and sales skills.
- Effectively explained product features and benefits to potential clients.
Packer Associate/Learning Ambassador
Amazon
Opa-locka
11.2021 - 04.2023
- Adapted to dynamic work environment by managing time effectively to meet daily production targets.
- Trained new employees on proper techniques for packaging, equipment operation and inventory management.
- Packaged items manually by placing in boxes and surrounding with protective materials.
- Maintained a clean and organized workspace to enhance safety protocols.
- Checked for damaged goods and recorded discrepancies on appropriate paperwork.
Sandwich Artist
SUBWAY®Restaurants
Hollywood
04.2019 - 09.2019
- Daily preparation of fresh ingredients for sandwiches and salads ensured high-quality offerings.
- Organized work area consistently during shifts to promote cleanliness and efficiency.
- Processed customer transactions efficiently while managing cash register operations.
- Ensured compliance with food safety guidelines to maintain product integrity.
- Effectively stocked supplies and ingredients to facilitate uninterrupted operations.
- Trained new staff in sandwich preparation methods and customer service excellence.
- Performed opening shift change tasks according to established company procedures.
Cashier
Burger King
Hollywood
03.2018 - 03.2019
- Processed customer payments efficiently, providing accurate change and receipts.
- Maintained organized merchandise displays to enhance product accessibility.
- Operated cash register and POS system for transactions via cash, check, and credit card.
- Counted cash drawer amounts at shift start to verify accuracy.
- Packaged take-out orders with necessary condiments and sides as required.
Education
High School Diploma -
South Broward High School
Hollywood, FL05-2020
Skills
- Data management
- Problem solving
- Effective communication
- Compliance checks
- Customer advocacy
- Team collaboration
- Cross-selling techniques
- Industry networking
- Proven sales experience
- Customer retention
References
References available upon request.
Certification
Florida 2-15 Life, Health and Variable Annuities-State department of insurance, 2024
Languages
English
Native/ Bilingual
Jamaican patois
Native/ Bilingual
Timeline
Senior Insurance Advisor
Insurance Supermarket
09.2025 - Current
Health Insurance Advisor
fym financial
12.2024 - 06.2025
Senior Insurance Agent
senior unity
02.2024 - 08.2024
Packer Associate/Learning Ambassador
Amazon
11.2021 - 04.2023
Sandwich Artist
SUBWAY®Restaurants
04.2019 - 09.2019
Cashier
Burger King
03.2018 - 03.2019
High School Diploma -
South Broward High School