KAYLA WISCHMANN
West Haven
Summary
Highly skilled Administrative and Office Manager with extensive experience in process improvement, team leadership, and operational efficiency. Adept at managing complex schedules, coordinating meetings, and preparing detailed reports to support senior leadership and organizational goals. Proven ability to oversee multiple projects, maintain precise records, and foster effective communication across diverse teams. Proficient in Microsoft Office applications, with a strong focus on organization, time management, and delivering results in dynamic environments. Seeking to leverage a strong administrative foundation and leadership acumen to contribute to the success of Northrop Grumman's Propulsion Systems Division.
Overview
12
12
years of professional experience
Work History
Project Coordinator
Project Resource Group
04.2024 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments and vendors to facilitate communication and keep appropriate parties updated on project developments.
Office Manager
Asbestos Abatement Services
04.2023 - 04.2024
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Resolved customer inquiries and complaints with timeliness and professionalism
- Created and maintained filing systems to ensure accurate record keeping
- Utilized excellent organizational skills to prioritize tasks effectively
- Purchased office supplies and equipment to replenish inventory
- Processed payrolls on a biweekly basis using accounting software
- Developed and monitored office budgets and processed payroll
- Prepared reports summarizing operational activities for upper management review
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Post Closing Manager
Primary Residential Mortgage
08.2014 - 04.2023
- In this job role, I am responsible for overseeing the following teams File Review, Shipping, and Final Documents
- I manage everyone's schedule, interview new hires, and maintain the department's SLAs
- Additionally, I lead my team in new program rollouts for the company
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Utilized strong analytical and problem-solving skills to address operational issues
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed
- Oversaw personnel to maintain adequate staffing and minimize overtime
Post Purchase Team lead
Primary Residential Mortgage
08.2014 - 04.2023
- I was responsible for overseeing and delegating defects to the appropriate departments
- To do this, I would review all closed loans to find defects and issue them to their responsible party
- I would ensure these were resolved before selling loans off to different investors
- I also maintained, tracked, and provided department health reports to the VP of the company
- Supervised the daily work of staff to ensure work prioritization and quality
- Delegated tasks to team members according to project requirements and employee strengths
- Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability
- Reported staff progress, deficiencies, and training needed to management
Senior Secondary Analyst
Primary Residential Mortgage
08.2014 - 04.2023
- In this job role, I secured pricing and was responsible for lock maintenance within Encompass, Optimal Blue, and Investor websites
- I handled everyday work like emails, phone calls, and resolving system ticket requests
- Helped design, document and maintain system processes
- Identified support issues and initiated actions for resolution
- Maintained data integrity and accuracy throughout analysis process
- Monitored key performance indicators to track progress toward goals
- Conducted data analysis to identify trends and insights
- Identified and resolved data discrepancies to ensure accuracy
- Supported decision-making processes by providing data-driven insights
Technical Support
H&R Block
10.2012 - 08.2014
- I provided excellent technical support by interpreting customer needs, utilizing software solutions and personal knowledge to identify issues and provide resolutions
Education
High School Diploma -
Canyon Heights High School
Skills
- Proficiency with Microsoft Applications
- Quick Learner
- Great Time Management
- Problem Solving Skills
- Avid Learner
- Data Analysis
- Highly Organized
- Receptive
- Excellent Written & Verbal Communication
- Self Motivated
- Process Improvement
Timeline
Project Coordinator
Project Resource Group
04.2024 - Current
Office Manager
Asbestos Abatement Services
04.2023 - 04.2024
Post Purchase Team lead
Primary Residential Mortgage
08.2014 - 04.2023
Senior Secondary Analyst
Primary Residential Mortgage
08.2014 - 04.2023
Post Closing Manager
Primary Residential Mortgage
08.2014 - 04.2023
Technical Support
H&R Block
10.2012 - 08.2014
High School Diploma -
Canyon Heights High School
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