Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Kayla Witte

Visalia,CA

Summary

High-energy individual bringing extensive experience not only in retail settings, but also in a healthcare setting, as well. I set and enforce consistent standards to maintain staff satisfaction and meet performance. I am a fast learner and capable of doing any job that is offered to me. I am a dynamic relationship-builder, focused on maximizing team efficiency. I am currently seeking advancement in my career as a Director of Operations, where I can challenge myself and my team to be the best that we can be within the organization of Family HealthCare. I am an organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. I am loyal, dedicated, and a hard worker who will accomplish any task given. I am skilled in strategic planning, regulatory compliance, and patient care coordination. I excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Health Center Manager

Family Healthcare Network
Exeter, California
09.2023 - Current
  • Managed daily operations of health center to ensure efficient patient care.
  • Manage 41 employees and five health centers independently
  • Supervised staff performance and provided training to enhance service delivery.
  • Implemented policies and procedures to maintain compliance with healthcare regulations.
  • Facilitated insurance audits assessing clinics' conformity to required standards.
  • Assisted in Joint Commission audits, and developed policies and procedures to ensure compliance with state regulations.
  • Performs weekly and monthly Health Center audits to verify adherence to compliance requirements.
  • Ensured quality assurance standards were met throughout the health center's services.
  • Created reports detailing key metrics related to patient visits, financial performance, operational effectiveness.
  • Analyzed data from various sources to assess overall performance of the health center and make recommendations for improvement when necessary.
  • Participated in strategic planning initiatives aimed at improving access to healthcare services offered by the health center.
  • Collaborated with other departments within the organization to coordinate services and promote an integrated approach to healthcare delivery.
  • Managed financial resources and budgeting for the health center.
  • Coordinated patient scheduling, and streamlined appointment processes for improved access.
  • Oversaw inventory management and ensured availability of medical supplies and equipment.
  • Collaborated with healthcare providers to optimize patient treatment plans and follow-ups.
  • Recruited, trained and supervised new staff members in accordance with established guidelines.
  • Conducted regular reviews of patient charts to monitor healthcare outcomes and identify areas for improvement.
  • Resolved conflicts between staff members or patients in a timely manner while maintaining confidentiality of all parties involved.
  • Provided leadership and guidance to staff members on a wide range of topics, such as patient care, customer service, safety protocols.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Recruited, hired and trained new medical and facility staff.
  • Calmly and efficiently addressed emergency situations within the health centers.
  • Created many documents using Microsoft Word, PowerPoint, and Excel for meetings.
  • Conducts monthly and weekly staff meetings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments through formal coaching and accountability.

Store Manager

Walgreens
01.2019 - 09.2023
  • Managed 25 store employees successfully in a fast-paced environment through proactive communication.
  • Hired, trained, and developed employees to promote within the company.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments through formal coaching and accountability.
  • Approved regular payroll submissions for employees on a bi-weekly basis.
  • Drove weekly and monthly compliance for both the Front End and Pharmacy through OSHA and state regulations.
  • Lead COVID vaccination clinics at multiple Amazons, nursing homes, and ag clinics.
  • Became certified to give vaccines.
  • Ensured compliance by following SOPs, OSHA, Hazardous Waste, and Board of Pharmacy requirements.
  • Conducts monthly and weekly staff meetings.
  • Created many documents using Microsoft Word, PowerPoint, and Excel for district and area meetings.
  • Lead many district conference calls and in-person meetings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques.
  • Reviewed and monitored purchases and other expenses to maintain the quarterly budget.
  • Upheld and communicated store programs and standards to employees for optimal quality, safety, and cleanliness.
  • Reconciled daily sales transactions to balance, and log day-to-day revenue.
  • Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
  • Completed point-of-sale opening and closing procedures.
  • Installed and maintained covert security equipment.
  • Calmly and efficiently addressed emergency situations, such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • I walked through the store areas daily to identify and proactively resolve issues that negatively impact operations.
  • Resolves any internal quality audits.

Assistant Store Manager

Walgreens
06.2017 - 01.2019
    • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
    • Conducted weekly staff meetings to motivate staff members, address concerns and questions, and plan improvements,
    • Provided weekly work schedules to employees to accommodate business demands.
    • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
    • Reviewed sales and gross profit reports to determine options for increasing market growth.
    • Maintained positive customer relationships by responding quickly to customer service inquiries.
    • Managed opening and closing procedures.
    • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
    • Reconciled daily sales transactions to balance and log day-to-day revenue.
    • Walked through store areas daily to identify and proactively resolve issues negatively impacting operations.

Certified Pharmacy Technician

Walgreens
06.2016 - 05.2017
    • Set up and modified patient profiles in IC Plus to include current information such as medications and insurance details.
    • Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy environment.
    • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
    • Maintained proper drug storage procedures, registries, and records for controlled drugs.
    • Collected co-payments or full payments from customers.
    • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
    • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
    • Counted, measured, and compounded medications following standard procedures.
    • Followed all Pharmacy SOP's and Board of Pharmacy Requirements.

Pharmacy Designated Hitter

Walgreens
Visalia, California
01.2012 - 06.2016
  • Managed inventory levels and restocked shelves as needed.
  • Provided excellent customer service by addressing inquiries and concerns.
  • Handled cash transactions and processed payments for purchases.
  • Utilized pharmacy management software to track prescriptions and inventory.
  • Entered patient data into computer system to maintain accurate records.
  • Checked expiration dates on prescription drugs to ensure potency.
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
  • Performed administrative tasks such as filing paperwork, answering phone calls, responding to emails.
  • Processed transactions accurately using point-of-sale systems and payment methods.
  • Maintained store cleanliness and organized merchandise displays for optimal visibility.
  • Collaborated with team members to address customer concerns and enhance service quality.
  • Implemented promotional displays to attract customers and boost sales potential.
  • Escalated complex issues to professionals for further assistance and resolution.
  • Assisted customers in finding the right product to fit their needs.

Education

Bachelor of Science - Criminal Justice, Criminal Legal Studies

California State University Stanislaus
Turlock, CA
06.2018

Associate of Science - Criminal Justice

West Hills Community College
Lemoore, CA
06.2016

High School Diploma -

Mt. Whitney High School
Visalia, CA
06.2014

Skills

  • Positive and friendly
  • Outgoing and energetic
  • Reliable
  • Team player
  • Hard worker
  • Organized
  • Multi-tasker
  • Motivated
  • Dedicated
  • Operations management

Certification

  • CPhT - Certified Pharmacy Technician
  • First Aid/CPR Certified

Accomplishments

  • Graduated Magna Cum Laude from California State University Stanislaus
  • Graduated Magna Cum Laude from West Hills Community College

Timeline

Health Center Manager

Family Healthcare Network
09.2023 - Current

Store Manager

Walgreens
01.2019 - 09.2023

Assistant Store Manager

Walgreens
06.2017 - 01.2019

Certified Pharmacy Technician

Walgreens
06.2016 - 05.2017

Pharmacy Designated Hitter

Walgreens
01.2012 - 06.2016

Bachelor of Science - Criminal Justice, Criminal Legal Studies

California State University Stanislaus

Associate of Science - Criminal Justice

West Hills Community College

High School Diploma -

Mt. Whitney High School

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