Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Witthuhn

Blair,NE

Summary

Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

6
6
years of professional experience

Work History

Server

Lighthouse
Blair, NE
07.2024 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Patient Access Representative

MCH
Blair , NE
12.2021 - Current
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Assisted with scheduling outpatient appointments.
  • Scanned documents into electronic medical records system.
  • Ensured accuracy of all data entered into computer system.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Assisted with preparing daily cash reports for accounting department.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Answered phones promptly in a professional manner.
  • Facilitated communication between patients, staff members, and third party payers.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.

Patient Care Technician

Nebraska Medicine
Oma, NE
11.2018 - 11.2021
  • Provided direct patient care and assistance to healthcare team members.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Administered prescribed medications under the supervision of a Registered Nurse.
  • Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
  • Ensured that all medical equipment was properly maintained and sterilized.
  • Maintained accurate records of patient care, condition, progress, and concerns.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Explained treatment procedures to patients and their families.
  • Assisted with patient transfers from bed to wheelchair or strher as needed.
  • Provided emotional support for patients and families during difficult times.
  • Collected specimens such as urine samples for testing purposes according to established protocols.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.

Education

High School Diploma -

Blair High School
Blair, NE
05-2016

Skills

  • Daily specials memorization
  • Table resetting
  • Team member support
  • Hostess support
  • Food inspection
  • Order delivery practices
  • Food sales and promotion
  • Food safety practices
  • Hospitality service expertise
  • Point of sale system
  • Server training
  • Positive and professional
  • Patient check-in
  • Stress Management
  • Patient Advocacy
  • Computer Literacy
  • Multitasking Abilities
  • Patient Rights
  • Crisis Intervention
  • Insurance verifying
  • Clinical data entry
  • Team building
  • Healthcare system navigation
  • Problem-solving aptitude
  • Patient hygiene management
  • Healthcare expertise
  • Vitals documentation
  • Monitoring patient conditions
  • Acute and rehabilitative care
  • Qualified in patient transport

Timeline

Server

Lighthouse
07.2024 - Current

Patient Access Representative

MCH
12.2021 - Current

Patient Care Technician

Nebraska Medicine
11.2018 - 11.2021

High School Diploma -

Blair High School

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Kayla Witthuhn