Kayla Wolfe
Romance,AR
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer service and e-commerce. Leveraged patience, empathy, and product knowledge to enhance customer satisfaction significantly. Demonstrated expertise in streamlining online order processes, achieving high accuracy rates. Skilled in fostering positive customer relations and implementing efficient inventory management strategies.
Overview
10
10
years of professional experience
Work History
Small Business Owner
Small Business
05.2022 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Online Personal Shopper
Walmart
10.2017 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
- Optimized online shopping interfaces for ease of use, assisting users in navigating the platform effectively.
Packing Associate
Walmart
10.2017 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
- Utilized appropriate packing materials to guarantee fragile products arrived undamaged.
- Received positive feedback from supervisors for consistently meeting or exceeding packing quotas.
- Balanced speed with accuracy when selecting items for shipment, ensuring no errors were made that could lead to customer dissatisfaction or returns.
- Recorded shipment data such as weight and discrepancies using Software.
- Maintained a clean and safe work environment, adhering to company policies and OSHA regulations.
- Trained new hires on proper packing techniques, fostering a culture of continuous improvement within the team.
- Managed multiple tasks simultaneously while maintaining focus on prioritizing urgent orders effectively.
- Kept equipment in optimal working condition through regular maintenance checks as well as prompt reporting of any malfunctions.
- Maintained open communication with other departments, ensuring smooth coordination throughout the entire shipping process.
- Enhanced packing efficiency by optimizing workflow and properly organizing materials.
- Ensured customer satisfaction by carefully packaging fragile items and preventing breakage during shipment.
- Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
- Identified opportunities for process improvements, leading to increased productivity within the department.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Streamlined order processing for faster turnaround times with diligent attention to detail and accurate data entry.
- Remained current on industry trends and best practices in terms of packaging materials or methods.
- Collaborated with fellow associates, improving overall team productivity and meeting tight deadlines.
- Assisted in inventory management, contributing to accurate tracking of products in the warehouse.
Cashier
Dollar Tree
06.2015 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Assistant Manager
Dollar Tree
06.2015 - 10.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Wynne High School
Wynne, ARSkills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- E-commerce
- Store relations
- Hospitality and accommodation
- Customer service
- Attention to detail
- Prioritizing orders
- Online order processing
- Upbeat and outgoing attitude
- Decision-making
- Customer relations
- Accurate money handling
- Product knowledge
- Verifying order accuracy
- Planning and organization
- Advertising and marketing
- Verbal and written communication
- Problem-solving
- Creative thinking
- Valid Driver's license
- Clean driving record
- Display creation
Accomplishments
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
Timeline
Small Business Owner
Small Business
05.2022 - Current
Online Personal Shopper
Walmart
10.2017 - Current
Packing Associate
Walmart
10.2017 - Current
Cashier
Dollar Tree
06.2015 - 10.2017
Assistant Manager
Dollar Tree
06.2015 - 10.2017
Wynne High School
Similar Profiles
Maria CarrilloMaria Carrillo
Owner at Small BusinessOwner at Small Business
Silas BirnieSilas Birnie
Window Cleaner at Small BusinessWindow Cleaner at Small Business
M'kayla MckinneyM'kayla Mckinney
business vendor at Small Businessbusiness vendor at Small Business