Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Kayla Woodham

Kayla Woodham

Dallas

Summary

Dynamic professional with a proven track record in roles ranging from Substitute Teacher at ECI Academy to Compliance Manager, demonstrating exceptional customer service and problem-solving skills. Excelled in developing creative instructional strategies and enhancing operational efficiency, evidenced by excellent referrals and improved customer satisfaction scores. Skilled in multitasking and client relations, consistently achieving and surpassing goals.

Overview

14
14
years of professional experience

Work History

Substitute Teacher

ECI Academy
08.2023 - Current
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Supervised lunchroom and recess activities.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Assisted students in mastering subject material and preparing for tests.
  • Developed and implemented behavior management plans for students with challenging behavior.
  • Utilized variety of instructional strategies to meet individual student needs.
  • Developed creative instructional strategies to keep students engaged and motivated.

Scheduling Manager

Superclean Services
10.2021 - 09.2022
  • Served as central point of contact for all outside vendors.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Received and screened phone calls and emails.
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.

Assistant Office Manager

Scapes Inc.
02.2019 - 08.2021
  • Transferred and directed phone calls, guests, and mail to correct staff members.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Compliance Manager

Parker National DBA Parker Claims
02.2015 - 03.2019

Barista Level 3

Gateway Church Gatewaypeople.com
03.2011 - 01.2015

Education

Associate of Applied Science -

Tarrant County College
Fort Worth, TX

Skills

  • Customer service expert
  • Strong problem solver
  • Multi-line phone proficiency
  • Client relations
  • Multitasking and prioritization
  • Data collection
  • Mail handling
  • Email management

Languages

English
Native or Bilingual

Timeline

Substitute Teacher

ECI Academy
08.2023 - Current

Scheduling Manager

Superclean Services
10.2021 - 09.2022

Assistant Office Manager

Scapes Inc.
02.2019 - 08.2021

Compliance Manager

Parker National DBA Parker Claims
02.2015 - 03.2019

Barista Level 3

Gateway Church Gatewaypeople.com
03.2011 - 01.2015

Associate of Applied Science -

Tarrant County College

Similar Profiles

CREATE PROFILE
Kayla Woodham