Kayla Woolery
Murfreesboro,TN
Summary
Dynamic Assistant Manager at BHG - Drakes with proven expertise in customer service and team leadership. Enhanced operational efficiency through strategic analysis of sales data and effective staff training. Recognized for resolving customer complaints swiftly, fostering loyalty, and maintaining a high-quality service environment. Strong decision-making and problem-solving skills drive success.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
BHG - Drakes
01.2022 - Current
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty through prompt service recovery.
- Collaborated with management to develop operational strategies that increased overall efficiency.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Trained and mentored new staff, enhancing team performance and customer service skills.
Server & Carryout Specialist
BHG- Drakes
05.2021 - 12.2021
- Provided exceptional customer service, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation and enhance service efficiency.
- Trained new servers on menu items, service protocols, and best practices for guest engagement.
- Managed multiple tables, prioritizing tasks to maintain high service standards during peak hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Customer Service Representative
Agero
01.2020 - 11.2021
- Coordinated dispatch operations to ensure timely roadside assistance for customers.
- Utilized GPS and dispatch software to assign technicians effectively.
- Managed high-volume calls while maintaining a focus on customer satisfaction.
- Streamlined dispatch process for quicker response times to emergency situations.
- Maintained accurate records of all roadside assistance calls, aiding in data analysis and service improvements.
- Participated in ongoing dispatcher trainings to stay abreast of industry trends and best practices for roadside assistance services.
- Supported team members during periods of high call volume or challenging scenarios, fostering a collaborative work environment.
Host & Carryout Specialist
Olive Garden
04.2017 - 05.2021
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservations and waitlists efficiently to optimize table turnover.
- Trained new hosts on procedures and customer service standards for consistency.
- Monitored dining room activities to ensure guest satisfaction and address concerns.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Kenwood High School
Clarksville, TN05-2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Staff supervision
- Policy enforcement
- Orientation and training
- Verbal and written communication
- Multitasking and organization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Manager of the Period Award.
- Resolved product issue through consumer testing.
- Supervised team of 100 staff members.
Certification
CPR Certified.
ABC License
Serve Safe Alcohol Certificate
Serve Safe Manager Certificate
Allergen Safety Course
Timeline
Assistant Manager
BHG - Drakes
01.2022 - Current
Server & Carryout Specialist
BHG- Drakes
05.2021 - 12.2021
Customer Service Representative
Agero
01.2020 - 11.2021
Host & Carryout Specialist
Olive Garden
04.2017 - 05.2021
High School Diploma -
Kenwood High School