Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Worrell

Stamford

Summary

Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic.

Overview

6
6
years of professional experience

Work History

Correctional Officer

LaSalle Corrections
10.2023 - 03.2024
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Correctional Officer

LaSalle Corrections
07.2022 - 10.2022
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Enhanced facility safety by conducting regular and thorough cell inspections.
  • Enforced rules and regulations to maintain order among inmates.

Server

Badu 1891
02.2021 - 10.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Office Clerk

Mortenson Construction
05.2018 - 10.2018
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Input data into spreadsheets and databases.
  • Coordinated and scheduled meetings and appointments.

Administrative Assistant

Medical Management Solutions
01.2018 - 04.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Maintained inventory of office supplies and placed orders.

Education

Bachelor of Science - Psychology

Texas Tech University
Lubbock, TX
05.2018

License - Cosmetology

Chesterfield Technical Center
Richmond, VA
06.2007

High School Diploma -

Monacan High School
Richmond, VA
06.2006

Skills

  • First Aid Training
  • Emergency Response
  • De-Escalation Techniques
  • Conflict resolution skills
  • Mental health awareness
  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Data Entry
  • Data Management
  • Office Administration

Timeline

Correctional Officer

LaSalle Corrections
10.2023 - 03.2024

Correctional Officer

LaSalle Corrections
07.2022 - 10.2022

Server

Badu 1891
02.2021 - 10.2021

Office Clerk

Mortenson Construction
05.2018 - 10.2018

Administrative Assistant

Medical Management Solutions
01.2018 - 04.2018

Bachelor of Science - Psychology

Texas Tech University

License - Cosmetology

Chesterfield Technical Center

High School Diploma -

Monacan High School

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Kayla Worrell