Kayla Wray
Rexford,NY
Summary
I am personable and highly organized with great communication and multitasking abilities. I have strong customer service skills, including managing phone calls and scheduling. I am committed to creating welcoming environment and ensuring smooth front desk operations.
Overview
2
2
years of professional experience
Work History
Social Media Content Creator
Siena University
Loudonvil
09.2025 - Current
- Developed engaging content for social media platforms and audience interaction.
- Analyzed engagement metrics to refine content strategy and improve audience targeting.
- Produced multimedia content, including graphics and videos, to enrich online presence.
- Conducted research on emerging trends in social media to keep content relevant and innovative.
- Enhanced brand awareness by creating engaging and shareable social media content.
Experience Team Member
Siena University
Loudonville, NY
09.2023 - Current
- Answered emails to process requests,
- Assisted my boss with tasks around the office
- Organized the office
- Assisted my boss in decision-making
Front Desk Associate
Planet Fitness Gym
Clifton Park, NY
06.2024 - 01.2026
- Greeted members and guests, ensuring a welcoming environment.
- Managed front desk operations, including member check-ins and account inquiries.
- Provided information on gym services, programs, and membership options to prospective members.
- Assisted in maintaining cleanliness and organization of front desk area and lobby.
- Cleaned equipment and gym floors.
- Handled member concerns professionally, resolving issues to enhance satisfaction.
- Processed payments and membership renewals accurately and efficiently.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Worked with tanning and red light therapy equipment
- Handled products sales
Education
High School Diploma -
Shenendehowa
Clifton Park, NYSkills
- Problem-solving skills
- Customer service
- Guest relations
- Attention to detail
- Data entry
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Sensitive information handling
- Document management
Timeline
Social Media Content Creator
Siena University
09.2025 - Current
Front Desk Associate
Planet Fitness Gym
06.2024 - 01.2026
Experience Team Member
Siena University
09.2023 - Current
High School Diploma -
Shenendehowa