Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Wrisley

Enfield,CT

Summary

Personable, friendly and solution-oriented sale associate with over 10 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Overview

10
10
years of professional experience

Work History

Sales

Crate and Barrel
West Hartford, CT
10.2022 - Current
  • Developed and implemented strategies to meet sales quotas.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Increased profitability and revenue by generating $1,000,000 in sales.
  • Operated register, handled cash and processed credit card transactions.
  • Produced sales documents, finalized deals and filed records.
  • Listened to customer needs to identify and recommend best products and services.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Generated new business opportunities through cold calling campaigns.
  • Managed multiple projects simultaneously while meeting tight deadlines set by clients.
  • Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Assistant Manager

Zerios
Cromwell, CT
05.2019 - 11.2023
  • Greeted customers and addressed their needs in a friendly and professional manner.
  • Coordinated special events such as large parties, birthdays, anniversaries.
  • Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
  • Maintained cash registers throughout shift and ensured accuracy of transactions.
  • Monitored dining room cleanliness and tidiness at all times.
  • Performed daily opening and closing duties such as setting up registers, counting money.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Ensured compliance with safety regulations and company policies.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Collaborated with front of house manager to develop strategies for achieving sales and profit goals.
  • Answered phone calls, took reservations, and answered inquiries.

Manager

Birdhouse Coffee
South Windsor, CT
06.2021 - 09.2022
  • Created and implemented operational procedures for the barista team to ensure customer satisfaction.
  • Managed barista staff, ensuring proper training and scheduling.
  • Provided feedback on baristas' performance, developed action plans to improve quality of service.
  • Monitored inventory levels, ordered supplies as needed and managed budgets for coffee shop operations.
  • Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
  • Maintained records of daily transactions and prepared reports for management review.
  • Delegated work to staff, setting priorities and goals.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Performed administrative tasks such as payroll processing, employee scheduling, budgeting or tracking expenses.

Manager

DiFiore Ravioli Shop
Rocky Hill, CT
01.2017 - 07.2021
  • Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
  • Greeted customers and addressed their needs in a friendly and professional manner.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Managed accounts payable, accounts receivable and payroll.
  • Processed payments from customers using various payment methods.
  • Tracked sales data and generated reports on sales trends within the restaurant.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Managed the daily operations of all assigned social media accounts.

Key Holder

Platos Closet
Wethersfield, CT
05.2014 - 02.2017
  • As a key holder, I was in charge for the shift I worked.
  • Assigned all task to employees on my shift.
  • Closed out registers.
  • Worked as a cashier and handled all customer issues.
  • Managed all IG posts.
  • In charge of all store displays.
  • Communicated with customers constantly in selling department.
  • Organized everyone to work as a team.

Education

Associate of Arts - Visual Fine Arts

Manchester Community College
Manchester, CT
05.2018

Skills

  • Customer service
  • Online marketing and advertising
  • Employee training and development
  • Sales and marketing strategy
  • Relationship Building
  • Networking
  • Sales Presentations
  • Written and Oral Communication Skills
  • Recordkeeping and File Management
  • Scheduling
  • Project Coordination
  • Staff Management
  • Customer follow-up
  • Billing and Invoicing
  • Expense Reporting
  • Cold-calling

Timeline

Sales

Crate and Barrel
10.2022 - Current

Manager

Birdhouse Coffee
06.2021 - 09.2022

Assistant Manager

Zerios
05.2019 - 11.2023

Manager

DiFiore Ravioli Shop
01.2017 - 07.2021

Key Holder

Platos Closet
05.2014 - 02.2017

Associate of Arts - Visual Fine Arts

Manchester Community College

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Kayla Wrisley