Kayla Ybarra
Wortham
Summary
- Re-organizing something to make it work better
- Identifying a problem and solving it
- Coming up with a new idea that improved things
- Developing or implementing new procedures or systems
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
C3 MCGREGOR
11.2019 - Current
Waitress Trainer
Don Carlos Restaurant
06.2021 - 08.2021
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
- Collaborated with fellow trainers to continuously update training materials as needed to align with changing menus or restaurant policies.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Established and maintained quality control standards.
Waitress/Cashier
Frankie's Pizza and Pasta
09.2017 - 02.2019
- Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers
- Accepted payment from customers and made change as necessary
- Apportioned and served food to facility residents, employees, or patrons
- Assisted co-workers
- Assisted diners with seating as needed
- Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
- Checked the quantity and quality of received products
- Cleaned work areas and tables
- Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
- Informed patrons of establishment specialties and features
- Kept drink stations clean and ready for service
- Prepared and served hot and cold beverages
- Facilitated prompt and accurate seating and service of all guests
- Maintained a professional tone at all times, including during peak rush hours
- Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests
- Protected the business by confirming legal drinking age and discontinuing service to intoxicated guests
- Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators
- Regularly checked on guests' satisfaction
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
- Suggested additional items to customers, as appropriate, to increase restaurant sales
- Removed trays and stacked dishes for return to kitchen
- Provided guests with menus
- Packaged take-out foods and served food to customers
- Notified kitchen personnel of shortages or special orders
- Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff
- Washed, peeled, cut, and seeded fruits and vegetables
- Used all food handling standards
- Prepared coffee-based and other beverages on request; serve prepared pastries and other food items
- Placed food servings on plates and trays according to orders or instructions
Education
High school or equivalent - Nursing
Wortham High School
Wortham, TX05.2019
Skills
- Customer Service
- Server
- Training
- Sales
- Organizational Skills
- Microsoft Excel
- Powerpoint
- Fast learner
- POS
Certification
Food Handler Certificate
Timeline
Waitress Trainer
Don Carlos Restaurant
06.2021 - 08.2021
Customer Service Representative
C3 MCGREGOR
11.2019 - Current
Waitress/Cashier
Frankie's Pizza and Pasta
09.2017 - 02.2019
High school or equivalent - Nursing
Wortham High School
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