Kayla Yim
Troy,MI
Summary
Hospitality business student with guest service, front office, housekeeping, and fine dining experience in luxury settings. Seeking a manager-in-training role to continue growing in global hospitality.
Overview
4
4
years of professional experience
Work History
Housekeeping and Operations Intern
The Townsend Hotel
Birmingham, MI
05.2026 - 08.2026
- Managed daily floor operations and guest room inspections in a luxury boutique hotel, ensuring strict adherence to AAA Five Diamond service standards.
- Coordinated with front desk and maintenance teams to streamline room turnover and optimize cleanliness auditing, enhancing guest satisfaction and minimizing wait times.
- Collaborated daily with department supervisors and directors in morning operational meetings to address room release priorities, optimize shift scheduling, and resolve guest concerns.
Fine Dining Server
D'nulffos
East Lansing, MI
09.2025 - 05.2026
- Applied expert knowledge of wine pairings and menu ingredients to implement suggestive selling techniques, enhancing customer experience and boosting average check totals.
- Coordinated real-time floor operations and table pacing with POS systems to ensure seamless course transitions and maximize table turnover.
- Demonstrated product knowledge and dedication by achieving a perfect score on the comprehensive wine and menu certification exam.
English Teacher
English Brain Studio
Seoul, South Korea
08.2023 - 03.2024
- Designed and delivered interactive, immersive English language curricula for non-native speakers, enhancing student engagement and comprehension.
- Evaluated student progress with structured performance tracking, adapting instructional methods to meet diverse learning speeds and goals.
Front Office Supervisor
Yonsei University Global Campus
Sinchon, South Korea
12.2022 - 05.2023
- Organized high-volume front desk operations during demanding overnight and extended shifts, ensuring consistent service quality and enhancing campus security.
- Managed residential operations for a diverse student population, acting as first point of contact for crisis intervention and conflict resolution to foster a safe community.
- Maintained detailed administrative logs and safety reports to ensure compliance with university housing protocols and uphold facility standards.
Packing Supervisor
Posco International
Pontiac, Michigan
06.2023 - 09.2023
- Oversaw packing line operations for export shipments at Posco International, ensuring compliance with quality standards.
- Inspected packaging quality for steel and industrial cargo orders, maintaining high standards for shipment readiness.
Education
Bachelor of Arts - Hospitality Business
Michigan State University, Broad College of Business
East Lansing, MI05-2027
Korean Language Institute
Yonsei University
Seoul, South Korea03-2023
Involvement
Michigan State University Undergraduate Research and Arts Forum (UUARF) | 3rd Place | 2026
CHIA Certificate | 2026
9th Annual University-Wide Diversity Research Showcase Certificate | 2026
CJ CheilJedang x MSU Hospitality Business Collaboration | 1st Place | 2025
Taekwondo 4th Degree Black Belt Test| Kukkiwon Taekwondo HQ South Korea | October 2024
Troy Martial Arts | Sparring Coach and Instructor | 2015 – 2022
Timeline
Housekeeping and Operations Intern
The Townsend Hotel
05.2026 - 08.2026
Fine Dining Server
D'nulffos
09.2025 - 05.2026
English Teacher
English Brain Studio
08.2023 - 03.2024
Packing Supervisor
Posco International
06.2023 - 09.2023
Front Office Supervisor
Yonsei University Global Campus
12.2022 - 05.2023
Bachelor of Arts - Hospitality Business
Michigan State University, Broad College of Business
Korean Language Institute
Yonsei University