Kayla Young

Successfully converted into full time employee

successfully graduated QA training

Completed mentorship program at the top of class

have created and presented power point presentations to keep the team informed of QTC/VA updates

I have volunteered take on more challenging and time consuming cases that have been sitting and needed to be delivered

More than willing to help out fellow QA's with difficult cases

creating power point presentations to assist the team and the mentorship program

having the flexibility and adaptability to adjust to this quick to change environment

• Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
• Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product.
• Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
• As Designated Trainer, oversaw onboarding and training of new employees to promote qualified and well-coordinated team within OPI.
• Routinely tested products to align temperature, specifications and ingredient levels with best practices and quality standards.

• Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
• Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
• Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.

• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Handled all incoming business and client requests for information.
• Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

• Performed concierge services for guests as needed.
• Planned coverage needs and organized services to support incoming special events.
• Conducted financial audits on scheduled basis.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.