Kayla Young
Brockton,MA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Seasonal Sales Associate
North Face
11.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Office Assistant
Tempus Unlimited
06.2024 - 08.2024
- Scheduled and coordinated meetings, appointments, and travel arrangements for executives
- Handled incoming calls, took messages, and directed inquiries to appropriate staff members
- Managed email correspondence by responding to inquiries promptly and forwarding important messages to relevant parties
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Contributed to a positive work environment by fostering open communication among colleagues.
Sales Assistant
TJ Maxx
07.2022 - 08.2023
- Assisted sales team in achieving monthly sales targets by providing exceptional customer service and support
- Provided product knowledge and recommendations to customers, leading to an increase in upsells and cross-sells
- Maintained a clean and organized store environment, creating an inviting atmosphere for customers
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Collaborated with team members to achieve sales targets and improve store performance.
Host
Texas Roadhouse
07.2022 - 08.2023
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Maintained cleanliness and organization of the host stand area at all times
- Resolved guest complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Daycare Assistant
Spring of Water Christian Learning Center
03.2021 - 08.2023
- Assisted in the daily care and supervision of children, ensuring their safety and well-being
- Maintained a clean and organized environment by regularly sanitizing toys, equipment, and play areas
- Supported lead teachers in implementing lesson plans and educational activities
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Education
Bachelor - Psychology
Lincoln University
Lincoln University, PA05.2025
Associate's degree - Liberal Arts & Sciences
Massasoit Community College
Brockton, MA06.2023
High school diploma -
New Heights Charter School
Brockton, MA06.2023
Skills
- Organizational Skills
- Serving Experience
- Time Management
- Communication skills
- Listening skills
- Problem-solving
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
Certification
- CPR Certification
- First Aid Certification
Personal Information
Authorized To Work: US for any employer
Timeline
Seasonal Sales Associate
North Face
11.2024 - 01.2025
Office Assistant
Tempus Unlimited
06.2024 - 08.2024
Sales Assistant
TJ Maxx
07.2022 - 08.2023
Host
Texas Roadhouse
07.2022 - 08.2023
Daycare Assistant
Spring of Water Christian Learning Center
03.2021 - 08.2023
Associate's degree - Liberal Arts & Sciences
Massasoit Community College
High school diploma -
New Heights Charter School
Bachelor - Psychology
Lincoln University
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