Kayla Young
Cibolo
Summary
Seasoned Quality Assurance Administrator with 8 years of experience in operational supervision and quality assurance roles. Excelled in QA Specialist position at QTC Management; adept in staff training, regulatory compliance, and defect documentation. Seeking to leverage expertise in materials inspection, KPI analysis, and strategic planning as a Quality Assurance Administrator.
Overview
10
10
years of professional experience
Work History
Quality Assurance Administrator
StandardAero
San Antonio
05.2024 - 11.2024
- Coordinated and maintained quality assurance protocols for StandardAero, ensuring compliance with industry standards and regulatory requirements, including ISO 9001.
- Edited, reviewed, updated, and managed the cancellation of quality management system (QMS) documents in alignment with ISO 9001 standards.
- Facilitated continuous improvement initiatives across various departments to uphold the company's commitment to excellence in aviation services.
- Conducted internal audits and collaborated with teams to ensure ISO 9001 compliance and process optimization.
Operations Supervisor Over Medical QAS
QTC Management
San Antonio
07.2022 - 07.2023
- Trained and managed team members to achieve operational standards and productivity goals, ensuring compliance with regulatory and company policies for a safe and efficient workplace
- Resolved workplace issues using active listening and critical questioning techniques, escalating significant concerns to management as needed
- Maintained comprehensive internal documentation and performed regular analysis and reporting of operational statistics on monthly and quarterly intervals
Quality Assurance Specialist
QTC Management
San Antonio
07.2021 - 07.2022
- Completed QA training with distinction, transitioning to a full-time quality assurance role
- Volunteered for and resolved complex cases, contributing to timely delivery and supporting team needs
- Created and presented educational PowerPoint materials to update and enhance team knowledge within the mentorship program
Screening Supervisor/Quality Assurance Backup
Octapharma Plasma
San Antonio
10.2019 - 07.2021
- Conducted comprehensive inspections and verification of finished goods, ensuring compliance with customer specifications and company quality standards
- Reviewed and addressed investigation reports on procedural deviations, enhancing overall quality assurance processes
- Oversaw the onboarding and training of new employees, fostering a skilled and cohesive team atmosphere
Lead Caregiver
Agape House
San Antonio
01.2015 - 12.2018
- Assisted patients with achieving nutritional goals by gathering dietary information, monitoring intake, and aiding with feeding
- Delivered comprehensive daily living assistance encompassing dressing changes, bandage adjustments, and personal hygiene to support client health
- Monitored and recorded vital patient information, contributing to the optimization of treatment planning and care delivery through effective communication with healthcare staff
Education
Bachelor - Health Administration/Applied Sciences
Kaplan University
11.2015
Associate of Applied Science - Medical Assisting
Hallmark College
11.2012
Skills
- Microsoft Office 365
- Materials Inspection
- Staff Training and Development
- Marketing
- Strategic Planning
- Operations Managemet
- Client Relationship Management
- Defect Documentation
- KPIs
- Team Training
- DOT Requirements
- Effective Verbal and Written Communications
- Test planning
- Quality management systems
- ISO standards
- Customer focus
Timeline
Quality Assurance Administrator
StandardAero
05.2024 - 11.2024
Operations Supervisor Over Medical QAS
QTC Management
07.2022 - 07.2023
Quality Assurance Specialist
QTC Management
07.2021 - 07.2022
Screening Supervisor/Quality Assurance Backup
Octapharma Plasma
10.2019 - 07.2021
Lead Caregiver
Agape House
01.2015 - 12.2018
Bachelor - Health Administration/Applied Sciences
Kaplan University
Associate of Applied Science - Medical Assisting
Hallmark College